Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

What do you like most about your job?

Accepted Answer

Delivering a quality outcome for our clients

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Refer to our questions to ask your Concrete Cutter: https://www.mastercutconcrete.com.au/concrete-cutting/questions-to-ask-when-hiring-a-professional-concrete-cutter

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you work after hours? Yes, we can perform work 24x7 on pre-booked jobs

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have 7 operators serving Sydney. Our central office manages the allocation of our team so can always keep you up to date on when we will arrive on-site. We hav the best equipment to perform a fast and high quality result.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We have experienced concrete cutting team able to perform the full breadth of heavy duty concrete cutting services for all residential, commercial, industrial and government applications.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of area (concrete grinding). Size and nature of cut (concrete sawing). Number, width and depth of holes (concrete drilling).

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be clear about the work that is required. Share pictures if necessary. Be ready for us to start work when we arrive.

Question 9

What makes your pricing competitive?

Accepted Answer

Getting a quality result at a reasonable price.

Question 10

How do you normally charge for your service?

Accepted Answer

We provide a quote for each job. Payment can be taken on site or you can setup an account for recurring work.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Concrete sawing, concrete core drilling, concrete grinding and sealing. We also offer concrete polishing and providing advice on the type of finish you are looking to achieve

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our work complies with the ISO 9001 Quality Management System. We comply with ISO 14001:2004 Environmental Management System for the proper treatment and disposal of concrete waste. All operators are fully trained on Occupational Health & Safety practices, we also comply to AS/NZS Occupational Health and Safety Management System Standards and all our operators perform a pre-start safety checklist for every job.

Mastercut Concrete Cutting

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