Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am a fully insured business and I can guarantee my work. I perform a trial for a small fee which ensures that the client is happy with my work. I will also ask clients if hey have any allergies to any products.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started working for Christian Dior in an exclusive store in Dublin when I was 16 years old. From there I knew that makeup was my passion and I have never looked back.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had a lovely bride who had a bad experience with a trial elsewhere. She was extremely nervous when I arrived at her house as her past experience had shaken her slightly. I sat her down and took an in depth report as to what kind of look she was looking for. Once I finished, she shed tears because she was so happy with the look. She was that happy, she actually invited me to the wedding itself and we still stay in contact.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new people. I also love to see my clients positive reactions when they see the final result. I love making people not only look good on the outside but feel good on the inside.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do I need to pay a deposit to save the date ?  Wen should the deposit be paid?  Is there an option for a trial to be performed?  Are you contactable via telephone and email? Do you have a Facebook page or website?  Do you have testimonials from previous clients?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you do hair aswell? Yes, basic hair styling.  Can you come to my home? Yes, I work as a mobile hair and makeup artist therefore can drive to your home or location of choice.  Do you provide the makeup? Yes, I can provide all makeup unless you have your own products which you may want me to use instead.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been in the makeup and beauty industry for 20 years and have numerous testimonials to reflect my trustworthiness, as well as reliability. I am happy to present some testimonials to clients on request.  I am happy to chat to each client before hand to leave them feeling content.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am dedicated to listening to my client to ensure I provide the most suitable look for them. I always like my clients to be comfortable and happy with their final look. I always use the most suitable products for each individual.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The time and location of the event?  How many people require the makeup service?  If the client requires a trial?  If they require hair as well as makeup to be done?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By having a paid trial, the client will save money and time in the long run by feeling comfortable and confident with the final look and service.  I am available for an in depth phone call or email conversation to ensure at the client feels comfortable and ensure their budget is met.  I am happy to do hair as well as makeup to ensure the client doesn't have numerous people to deal with.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% discount for groups of three or more people ensuring the group sessions will take place in the one location and are consecutive appointments.

Question 12

What makes your pricing competitive?

Accepted Answer

I am happy to offer discounts at certain times of year like Christmas and New Year as well as group bookings. I also offer to perform makeup sessions at the clients home or a location of their choice. I will always go above and beyond to ensure my clients satisfaction.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the service the client requires will depend on the cost. I normally charge anything from $80 upwards depending on the clients requirements. Payments can be made via cash on the day or direct deposit upon receipt of an invoice.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in special occasion makeup including weddings, hen parties, birthdays, girls nights in and girls nights out or a day at the races. If my clients feel like it's a special occasion, then I will treat it that way and make them look and feel great.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over fifteen years experience as a makeup artist. Originally from Dublin, Ireland where I trained and worked as a makeup artist. I moved to Australia in 2007 and have been living and working in Sydney since then. I have great passion for the makeup and fashion industry and stay up to date with current trends. I  strive to ensure that all of my clients are happy with my service.

MWmakeup

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