Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. Customer satisfaction is our number one priority. We guarantee full money back for unsatisfied work. Never in my 8 years of service I have had a refund. I do not let my clients walk out without getting value for their money.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through my personal experience, knowing the impact it made on me, was very easy for me to fall in love and venture into this line of work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I also offer makeover transformation which not only includes makeup but cosmetic injectables and hair treatments. We choose 2 women for the transformation, at no cost. The transformation was unbelievable. To be able to use this platform to help people find self confidence again is a reward in itself

Question 4

What do you like most about your job?

Accepted Answer

Makeup is not to mask, its to accentuate, discover and enhance. I love the fact that I get to unlock the beauty in all of us through makeup. I get to transform people, what's there not to love?

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

what type of makeup do they specialise in? Do they know how to do smokey eyes? Asian Makeup? How experienced are they?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

will my make last?  my answer: yes! because I make sure the right products is used for your skin type making sure no important steps are missed eg. prepping.   A beautiful canvas will result in flawless makeup

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My length of experience and skills in this industry. Running a salon has taught me customer skills, management skills and product knowledge. Im never late for any appointments because I understand your time is just as valuable as mine.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have 8 years experience in Makeup and Beauty. Makeup is my passion and the results are in my work. I currently run a salon and run Makeup classes. I only use quality products. I can come to you or you can come to me.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

how many people booking Is false lashes needed. What is the preferred location.  What time/early starts is there additional requirements

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Try and book one month before any event. Give yourself time to save and it helps to put aside a weekly amount oppose to coming you with the full amount on the day, weekly ($37.50) if costs $150 2. What can you go without for a few weeks so you have spare funds? 3.Book in groups for discounts

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

for the month of November we are offering $80 for full glamour makeup. Only condition is the client comes to us.

Question 12

What makes your pricing competitive?

Accepted Answer

I charge anywhere from $80-$150 depending on occasion. Express natural no false lashes required can start at $80 to a full glamour makeup charging $150 eg.bridal

Question 13

How do you normally charge for your service?

Accepted Answer

It varies depends on location. If clients come to the salon we charge minimal rate whereas on location we factor in travelling costs, parking costs etc. Depending on number of people, we also do packages where the clients will pay less. Early starts can incur in additional costs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bridal and Asian Makeup. Glamour Makeup. I have a team of makeup artists, there is no limit to how many people we can service at a time. We are professional and take pride in our work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Studied at one of the best Makeup Schools in Australia. Academy of Makeup. Completed Cert 2 in Makeup & Skincare. I've been a business owner over 15 years, therefore understand Customer service and the needs of my clients.

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