Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and our work is guaranteed. I believe that you truly find out how good a supplier is when things go wrong. Hoping they never do but sometimes things happen and this is when you will be glad to know that Loyalty Print has checked the process and has suppliers that stand by our work everytime. We only deal with industry specialists which means that there is always much less risk with every job.

Question 2

What do you like most about your job?

Accepted Answer

When you move with the times and keep up with the changes in technology the printing industry is getting more and more competitive and able to solve more solutions for our clients than ever before. Traditional printers who are not wanting to change their business structure to suit the times of the future are making us look so good and the customer is getting more than they ever thought was possible in Australia and often from local trade suppliers.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Often customers ask us to wuote on specs that they have got from another printer and we can often tell this straight away. Sometimes it is best to let us know what you are trying to achieve and we can find a better product to suit your needs at a quicker turnaround and better price. Printers will only guide you towards what they can supply. As we outsource everything, we know who can supply whatever it is that best suits your needs anywhere across the country or overseas and can deliver at a trade direct rate pronto!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Our work is always guaranteed. Our goal is to make printing easy for our clients. By understanding your needs for each job, we can use the best national or overseas trade suppliers with the most applicable equipment to achieve whatever your goal is from highest quality to fastest turnaround or lowest possible price.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Quantity, size, print type, fornt & back or front only, the desired use such as out in the sun, waterproof etc - any job critical factors such as "we have 4 designs" and the desired turnaround time and if the deadline is a critical event deadline that cannot be missed - all of this will get you the right product at the right price delivered to deadline.

Question 6

What makes your pricing competitive?

Accepted Answer

We represent Australia's leading trade supplyers and specialise in outsourcing to the best matched supplier to our clients needs no matter where or who they are.

Question 7

How do you normally charge for your service?

Accepted Answer

We are competitive across all print types as we supply such a wide breadth of products we can be super competitive on anything to get you the best price in the market. A plastic cards company can't make nothing on plastic cards - they'd be out of business. We supply so many different things our margin can be spread over a range of jobs to deliver the best price in the market. But remember - it's not all about price when things go wrong - we stand by our product guaranteed and we will work with you to deliver something that solves the problems you are trying to eliminate.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our job is to know what is possible and who has the best equipment in the market as a trade supplier to do the job. No good getting a price from your local printer only to find out that they only have 1 press to run the job on and it is always busy supplying their bigger customers. We understand our national trade suppleirs capabilities and can match the job to best suit our client not our machinery.

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