Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES!! I am fully insured and I guarantee all my work. I have public liability insurance for my business and all my work is my own

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started working in a hair salon at the age of 13 just to earn a bit of extra pocket money. I took a real passion to it. However, after school I went to university and worked in advertising but I realised that the beauty industry is where I would rather be

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have one client in particular that really stood out. I did her hair and makeup while I was exhibiting at the Bridal Expo at Luna Park. She booked me for her wedding that day. A week later my now husband proposed so this client and I were comparing notes about our weddings. We are still in contact!

Question 4

What do you like most about your job?

Accepted Answer

My work is my passion and my passion is my work. I love creating new looks on people and seeing them smile after I am finished. Making people look more beautiful and seeing how happy they are makes the work all the worthwhile

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Because someone knows how to use a blowdryer does not make them a hairdresser, nor does it make them a makeup artist if they can use a makeup brush. Customers should make sure the person they are hiring is fully qualified and they have business insurance.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients are always wanting to know what is the best price I can do and what products I use. I am always open to price negotiation within reason and I only ever use the best and top quality products. To me, it is important to ensure I only ever use the best products

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have all the written documentation to say I am who I say I am. I also have a clean police check record and I have business insurance. As I am a sole trader, my business is my passion. I am always on time and most of the time I like to be early. I liaise with the client from the moment they book

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am fully trained and accredited through MAC & Napoleon Perdis and I have internationally recognised diplomas through Toni & Guy, L'Oreal and Schwarzkopf

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

So I can give the client the best possible price, I ask clients to let me know what time they need to be ready by and how many people are requiring the service. I also ask if there is parking provided (hotel guests) and if there are any parking restrictions. I always like to be at a job on time!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients are already given a discount on all services so they will already be saving. If there are several people for any given job, they can receive additional discounts

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Being a Oneflare customer, you automatically get given 10% discount on all services. Not only are you receiving top quality services, you are receiving a discount to go with it

Question 12

What makes your pricing competitive?

Accepted Answer

My prices are very competitive. If a client finds a price cheaper somewhere else, I will honour the same deal and knock off 10%* The client would need to show proof of the quote and the business who has quoted this price needs to be at the same standard as myself. Please contact me to find out more

Question 13

How do you normally charge for your service?

Accepted Answer

How I charge is based firstly on the service the client is wanting, the location, time they need to be ready by and also if parking charges need to be added. I do not charge extra if it is a wedding. My prices can be negotiated and I also do package deals to suit the client's budget

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

As I am an exhibitor for Australia's largest bridal industry and also because I am accredited, I specialise in wedding and events styling

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With almost 17 years in the industry I have trained among some of the leading stylists in the country. I hold several diplomas through internationally recognised Toni & Guy, MAC Cosmetics and Napoleon Perdis. I have also worked internationally on NYFW

Louise Glance Hair & Makeup

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