Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured, we guarantee our work- as long as you do what we say and follow our program.

Question 2

How did you decide to get into your line of work?

Accepted Answer

In 1999 after my honours year at Uni I needed to take a break and worked as a trainer, and just never went back to do my Phd.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have so many success stories it is hard to pick a favourite, Rob would be right up there. With back pain that prevented him from living his life, we got him relatively pain free. Go and hear Robs story at our web site  http://www.personaltrainingmitcham.com.au/testimonials

Question 4

What do you like most about your job?

Accepted Answer

I loving helping people achieve their goals. Working with people who struggle to believe in themselves and seeing the excitement in their eyes when they achieve their goals is an awesome part of what we do!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer flexible training times? What experience do you have in preventing injuries and imbalances? How do you motivate people who lose motivation?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we have contracts? No we have no contracts.  Joining fees? We have no joining fees, no min term- you only pay for what you use! Unlimited training- All of our packages include unlimited access to our group personal training sessions, giving you access to over 13 sessions per week

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have over 16yrs experience , we would with a wide range of clients. Our business is a community based business where our clients are family and we walk together with you to ensure you achieve your results!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With over 16yrs experience in the health and fitness industry, we specialise in helming you create a better quality of life. Our studio offers personal training, group fitness classes, remedial massage and exercise rehabilitation.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

When you would like to train? How often would you like to train? Would you prefer a male or female trainer?  What time of day would you prefer to train?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Chat to us about your needs Arrange a time to meet with us one on one! Training in a group or with a friend is a great way to save money

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer you a 7day trial, this includes a one on one personal training session and unlimited access to our groups for 7 consecutive days

Question 12

What makes your pricing competitive?

Accepted Answer

Our packages include unlimited access to our group fitness classes, so where you may only see a trainer one on one  once or twice a week you train as often as you like in our group personal training sessions

Question 13

How do you normally charge for your service?

Accepted Answer

We have no joining fee, and no contracts, clients are set up on direct debit. However other arrangements can be made

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Each of our trainers specialise in a specific area Simon Fox- Exercise Rehabilitation Specialise, specifically in Back pain  Michael Beaton- Elite performance, weight loss and body transformations  Bec- Working with clients who have healthy issues and weight loss

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a range of trainers Simon Fox BSc(Hons), Dip of Remedial Massage, Dip of Fitness Therapy , Dry Needling, Chek Exercise coach Michael Beaton B Arts, Certificate IV in Fitness, FMA strength training  Bec Godness BSc(Exercise Science) - currently studying , Certificate IV in Fitness

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