Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry a current Victorian Plumbers liability cover policy. Additionally to this, works are issued with a certificate of compliance by the practitioner as set out and regulated by the VBA (Victorian Building Authority) . We also have a work cover policy in place to suit our industry.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

NO

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

All required measures and as set out by ATAGI.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We love plumbing!

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We once did some work for a client whom helped write some of the plumbing regulations we refer to in our line of work, initially he quizzed us on the reg's, before explaining, he was the one who helped fine tune and put them together.

Question 6

What do you like most about your job?

Accepted Answer

Customer satisfaction is always great, seeing the client receive the standard and quality in service from a company that goes above and beyond the call of duty.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers can always ask to ensure that the technician and/or the business that they have engaged in complies with regulations and standards set out by the VBA, is licensed and detail's the breakdown of proposed works/costs. When comparing quotes customers should always compare 'apples with apples'.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Generally customers want to know whats involved in project and what costs are to be expected.  We would simply answer that every perspective job is different, great solutions can be determined by experienced technicians and costs can be minimised with the use of cost effective materials.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Lexpro Plumbing Group is built on a reputation of honesty and integrity and our mission is to provide a great standard of work and competitive rates. We are committed to offering the right solution, which meets our customer’s requirements and satisfaction.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We offer a great standard of service to the client regardless of how large or small the project may be, at lexpro we go above and beyond!

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Has the customer worked out an accurate plan of attack in relation to services?  -Are all the relevant plans, specification and drawings in order and up to date?  -What time frame does the customer need the project to be completed on?

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money on proposed works which will definitely result in a more cost effective solution for them.  -Offer his and/or hers assistance in labour when its safe to do so,  -Ensure that the property/job is accessible for proposed works,  -Supply any material/goods that can be utilised.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer pensioners and senior citizens discounts for perspective One-flare customers we are offering a discount of up to 10% off the quoted job total if we are successful with our quotation, call a lexpro technician today to discuss your options.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive based on great relationships with suppliers and businesses whom we regularly use to purchase equipment and services for our perspective clients.  Rest assure that we'll take care of you.

Question 15

How do you normally charge for your service?

Accepted Answer

We have a standard rates and procedure list that we send to all customers which outlines all standard charges and rates, especially for service and maintenance work.  We have nothing to hide when it comes to costs, we keep the customer up to date.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all General Plumbing, Gas-Fitting and Roofing. We also cater for the Heating & Cooling industry. Our team is highly experienced and dedicated contractors cater and respond to all areas of our industry, no matter what.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a more than 20 years combined experience from our team of licensed and registered contractors. We are fully licensed and insured company who adhere to the rules and regulations as set out by the Victorian Building Authority. When you contact lexpro you will speak to a real plumber!

Lexpro Plumbing Group

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