Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are Insured and carry PI insurance. All work is guaranteed, and we pride ourselves in making sure our customers are more than happy with our service.

Question 2

What do you like most about your job?

Accepted Answer

The customer satisfaction at the end of the project is the most rewarding part of my job

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should check out the website and look for clever solutions to difficult problems. It is not always about the price, but the service that will be offered. How can the service provider assist with other aspects of the project such as Interior Design  etc..

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often immediately ask the cost for my services, but it is important to also understand the level of service that is provided and the extent of detail on the drawings and specifications before deciding solely on price.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We rely on repeat business and have been around for 30 years.. so we must be doing something right by our customers

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide a personalised service offering unique and cost effective  solutions to your project. In addition, we have an in house Interior designer that can assist with all soft furnishing needs, colours and selections.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will require a brief explaining the scope of works, this could be through a discussion or in writing, I will also need to be familiar with the site and check with council whether there are any overlays on the property.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For any One Flare customers the first consultation is FREE

Question 9

What makes your pricing competitive?

Accepted Answer

Being a small boutique practice we do not have the overheads that some of the larger firms have, and so can be more competitive with our prices

Question 10

How do you normally charge for your service?

Accepted Answer

We can either provide a percentage fee or fixed fee depending on client preference and project type

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

New Homes, extensions and renovations and disability and sustainable energy

Leo Pegoli Architects Pty Ltd

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