Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and yes we certainly guarantee our work. Our manufacturers warranties are extended to our clients and we only supply quality materials

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a terrific testimonial recently. It was about one of my staff members which is a reflection on my business and the type of staff that I have. I believe in building a great team first and then they will build the business.

Question 3

What do you like most about your job?

Accepted Answer

Working for great people and exceeding their expectations. Even existing customers. I want them to be continually impressed each time they use us.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because I am an honest, reliable and trustworthy person and I value that very highly. I get a great feeling once I have developed this trust with a new customer. We are quite often given the keys to our customers homes and told to lock up once we are done.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

We lead our competitors by providing outstanding customer service and high quality workmanship. You are our number one priority and our vision is to be the best Trade Business on the Mornington Peninsula

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The time frame for the works to be completed, their budget, the level of service they require (example: would they like us to take all waste off site or do they need us to select and purchase their Materials such as light fittings)

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By giving us as mush information as possible to help us understand what your expected outcomes are and how we can help you achieve them

Question 8

What makes your pricing competitive?

Accepted Answer

It has never been my businesses vision to sell myself on being cheap. I believe you get what you pay for and it is my goal to provide you with the best service and workmanship that you have ever had from a Tradesman.

Question 9

How do you normally charge for your service?

Accepted Answer

We do our best to provide a fixed price quotation before commencing each job so that the customer knows what the costs are.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Maintenance and Minor Works is our specialty and we help you by providing a strong focus on Energy Saving and Electrical Safety

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 14 years Electrical Trade experience and 6 years of Customer Service experience. These experiences combined have created an Electrical Business that stands out from our competitors. I have worked in many different Homes and Commercial Businesses/Buildings

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