Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The company is currently in the process of being insured. However we can strongly guarantee that all services will be completed with the up most highest quality and standard.

Question 2

How did you decide to get into your line of work?

Accepted Answer

With vast amounts of education and experience in the industry myself and my colleague thought we may as well jump into the industry on our own and we haven't looked back since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our long time clients lives just 3 doors down. We will never forget the time we just walked out the front door and down the road 20 odd meters with all our equipment.

Question 4

What do you like most about your job?

Accepted Answer

The great outdoors and having a good chat with our wonderful clients. We also love seeing the transformation in the gardens we service over time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are your waste disposal methods environmentally friendly? Do you intend on putting in sufficient time to ensure high detail in your service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Does the fortnightly service discount apply if the service in booked in for every 3 weeks? A. Absolutely, however a fortnightly service will keep your garden in optimal condition, especially throughout summer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We love our job! And more importantly we aren't out to make huge $$$. We simply enjoy being outside, and perceive the business as an active past time or hobby.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer simple, cost effective fixed price options for all your garden care needs. No crazy quotes, no price blow outs just simple high quality garden care.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Unless the garden is excessively large, severely overgrown or the job is located outside of the Banyule area our fixed prices always apply.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The crew at Lawn & Order are happy to tackle any job. Although we offer fixed price servicing sometimes we may need to charge slightly more to cover our costs. In this situation we negotiate a slightly alternate price before we start. This situation is judged upon my simple common sense.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you refer us to your neighbor or a friend in your area we will give you a $25 service. That's 50% off! If you are a client committed to a fortnightly service, you receive that service for just $50 every time.

Question 12

What makes your pricing competitive?

Accepted Answer

Our fixed prices are much cheaper then the traditional quote on the day method practiced by all rival gardeners. Super simple cost effective options ensure you know what you are getting with each service.

Question 13

How do you normally charge for your service?

Accepted Answer

We are proud to be the only fixed price service gardeners in the Banyule area. A standard service includes all lawns being mowed and edged, with a yard clean up at the end.   $60 paid via bank transfer.  $55 paid via cash on the day of service. $50 with a commitment to a fortnightly service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Lawn & Order Grass Care provide the following services. Lawn mowing, grass edging, plant and small tree pruning and yard clean ups. However, if you have an odd job let the guys know, i am sure we are able to help you out.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All garden specialists on the Lawn & Order team are highly trained, and experienced. The team is devoted to providing high quality garden care, and have a passion for detail.

Lawn & Order Grass Care

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