Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public liability insurance in our workshop and we guarantee all work on-site. Parts come with a manufacturer warranties...

Question 2

How did you decide to get into your line of work?

Accepted Answer

We were invited by a client to look at a printer with a melted transparency inside. The manufacturer could not attend for 3 days and there were 20 people using this machine. We found and replaced the part and the client was so happy that they offer us all their printer service business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many stories to tell about our experience with printer repairs. Most commonly these relate to the unusual objects we find inside printers, often causing them to malfunction. These include paper clips, staples, earrings, coins and even mice.

Question 4

What do you like most about your job?

Accepted Answer

The most enjoyable part of being a Lasertecs technician is that we go to every job knowing that we can usually fix the customer's printing problem, either by repairing their printer or lending them one of ours.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important question to ask is the relative experience of the technician that will work on your printer. To get the job done quickly and properly, it is important that the technician has the knowledge of your printer and most common problems.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions asked relate to the use of refilled cartridges. Our answer is that you should only use these after the warranty expires.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With a long term view on keeping customers and 20 years in business, we have the track record to satisfy the most discerning clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Lasertecs have been in business for over 20 years by providing fixed price on-site printer repairs. We pride ourselves on delivering quality printer service at competitive rates same day. We also offer you one of our printers if yours cant be repaired same day. All work is guaranteed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know make and model of the printer and as much detail about the problem(s) with your printer. Also write down the serial number especially if you are logging the service call on our website. Please also provide a purchase order if you wish to be invoiced for the repair work..

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Check for small pieces of paper stuck in printer, these can be very small corners easily missed unless you take the time to look for them. 2. Note down precisely any errors or lights displayed on the printer.  3. If there is a burning smell, turn and unplug your printer immediately.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a special offer to Oneflare customers, we will refund $30 for every second and subsequent printer serviced on the same service call..

Question 12

What makes your pricing competitive?

Accepted Answer

We provide a fixed price service. Unlike most other service providers, we have a fixed price rate that includes call-out and all labour.

Question 13

How do you normally charge for your service?

Accepted Answer

Our regular clients are invoiced on account. We also offer common credit card facilities using portable EFT devices. Our rentals are provided on account.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in printer repairs. We service all brands in all areas on-site.We also offer change over machines from our pool of quality refurbished printers.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our factory trained technicians come prepared with the knowledge and skill to repair your printer quickly. We carry common parts and no job is too small.

Lasertecs Pty Ltd

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