Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our clients are everything to us, without them, we have no business. We have a very strong work ethic where we believe in honesty, courtesy and being accessible at all times.   We understand clients' concerns, fears & challenges. We love face to face contact when possible, in fact we love any excuse to meet for a coffee. It's the best way to find out what our clients really want and if we are suitable for their needs.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We live, breathe and understand SMEs.  We offer hassle free solutions and assistance with your  marketing and business branding.  We work with a select group of creative professionals, ensuring the work we do with our clients recieves the expertise & attention to detail from project beginning to end.   Our network of qualified & insured professionals include; Photographers Printers Signwriters Copywriters Delivery & Distribution.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

As a member of our local business association, we offered to donate our artwork to their fundraising event.  They were only able to supply very basic information as the event was building and changing every day as we neared the fundraiser.   We designed a fun, engaging piece of marketing that depicted exactly what they wanted and on a tight deadline. Exciting challenge which certainly tested our skills for working under pressure.

Question 4

What do you like most about your job?

Accepted Answer

We love how small business is born, how they grow, adapt, change & all the lessons learned in between. We love the passion of small business.   We love businesses who are committed to grow through the power & emotion that is visual marketing. And, we love working with those businesses to make it work for them in the most rewarding, cost effective ways possible.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

We love how small business is born, how they grow, adapt, change & all the lessons learned in between. We love the passion of small business.   We love businesses who are committed to grow through the power & emotion that is visual marketing. And, we love working with those businesses to make it work for them in the most rewarding, cost effective ways possible.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Have they worked with a similar client/industry? Do they offer design, print, delivery? Do they have a website/portfolio to view? Do they have any testimonials to share?

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our clients are everything to us, without them, we have no business. We have a very strong work ethic where we believe in honesty, courtesy and being accessible at all times.   We understand clients' concerns, fears & challenges. We love face to face contact when possible, in fact we love any excuse to meet for a coffee. It's the best way to find out what our clients really want and if we are suitable for their needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have 20+ year experience in the competitive world of retail and small business. We understand the cash flow challenges, the staffing, the hours spent in your business, not on your business. We've been there.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Quantities? 2. What service the client requires - design, print, delivery or all three? 3. Are there deadlines we need to be aware of? 4. Are there guidelines or style guides we must adhere to when creating the artwork? 5. Delivery details?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We need to know the full scope of work. Whether we will be researching, providing copy/text, providing images, working with concepts or from scratch, if delivery is required.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are a local business with low overheads which means we can pass on the savings to our clients. We also source suppliers & providers who are professional, efficient yet cost effective too.

Question 12

What makes your pricing competitive?

Accepted Answer

Refer a business colleague. Referral business is and always will be the best kind of business you can have. Refer us to a colleague/friend and we do reward our clients for that.

Question 13

How do you normally charge for your service?

Accepted Answer

Each client is different and so to, are each of their needs. We gather as much information from our clients as possible. We then find the most effective way to achieve their goal within their ideal budget.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work with a variety of industries. From retail to IT support, from hospitality to manufacturing. We thrive on the challenges each industry throws at us but no matter which industry, we love working with our clients to provide effective print (offline) marketing and branding solutions.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We can assist in all areas of design from logo design to signage/banners, from window graphics to printed stationery. Our passion, our strength is in print marketing & business branding.

Ladybird Design Print & Marketing

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