Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am an insured business and guarantee my work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My friends were involved in this trade.

Question 3

What do you like most about your job?

Accepted Answer

Sometimes the creativity I use on some special jobs and keeping the customer happy is very important.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Years of experience, a trade license and insurance and if a tradesman can guarantee his work.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Usually customers ask about an advise on the tiles' size to be used, grout colour, tile layout and my answer would depend on their budget regarding on which tile to go for and the other issues depend on the taste of the client.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My correspondences and discussions with my clients, being licensed and my previous jobs' history would make me a reliable and trustworthy tradesman.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I provide quality and guaranteed work to keep my customers happy and satisfied. I get the job done on time as agreed between myself and my clients. I exchange ideas from my experiences and with the opinions of my clients to get the job done up to the client's satisfactions.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1- Area to be tiled 2- Size of the area 3- Substrate 4- Type/size of the tiles 5- Time frame

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- Be prompt on starting work for an important reason for the customer where they might need the job done for the sale of their property. 2- I get most of the materials at a cheaper rates than my customers 3- Give my customers cheaper and competitive rates to other tradies

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I always offer customers on concession with better rates and try to help by supplying materials with my quotations to make things easier for them.

Question 11

What makes your pricing competitive?

Accepted Answer

what makes pricing competitive is the good rates with the services added to the quoting and the less burden I take off the client's shoulders then I've got more chance to win a job with my pricing.

Question 12

How do you normally charge for your service?

Accepted Answer

When it comes to quoting, there are a few ways to price a job either per square meter, per job ( as a bulk where usually I supply all the materials and sometimes the tiles as well or per hour rate too.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in all different types of tiles from ceramic, porcelain/vitrified, terracotta, mosaics, natural stones and granite- Screed and bedding- Indoor/ outdoor.  I do my own feature patterns.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My experience and skills cover all types of tiles and sizes from ceramic, porcelain/vitrified, terracotta, mosaics, natural stones and granite- Screed and bedding- Indoor/ outdoor- kitchen splash backs.

Ladelta Tiling

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