Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a full cover insurance policy offered to all customers.  Feel free to inquire about your insurance options with our staff.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I actually had a disagreement with my family about removals, so in 1988 I bought a truck and that was that!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I went on a job where settlement was delayed 3 hours, so I babysat their three children while the customer sorted out the delay. Some 20 years later, I moved that family as adults!

Question 4

What do you like most about your job?

Accepted Answer

I love the opportunities I get each day to work with and meet so many new people, different cultures and lifestyles.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always ask for an in-house inspection to confirm the size of the move and decide what equipment, employees and resources will be needed to calculate an accurate written quote. This ensures both you and the removalists know what to expect on the day.  It's also worth inquiring with the company about whether they are accredited with the Australian Furniture Removers Association.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Kyle Bay Removals has withstood global financial struggle, fires and other difficulties over the years, however, my long-lasting reputation with returning customers and industry partners has helped me overcome these challenges.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We take pride in upholding a professional level of service from our first contact to the last carton we deliver. We will always be upfront with your quotation and don't have any hidden costs.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our quotations are based on the overall volume of what you need to have moved. We also need to know the access at both the pick up and delivery addresses, if you would like packing or unpacking and how many cartons will be required for the job.  We can work all of these details out for you with an in-house inspection!

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We would recommend selling or donating any unwanted goods to reduce the volume that needs to be moved. If possible, you could also consider moving smaller items and cartons with you in your car. An in-house inspection will allow for a more accurate quotation than anything provided over the phone.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Show this offer to our estimator when they come out to your property and we will take $200.00 off our quotation for you!

Question 11

What makes your pricing competitive?

Accepted Answer

We uphold a professional standard throughout the entire process. Our prices are quoted based on each job and what services and resources are required for it.

Question 12

How do you normally charge for your service?

Accepted Answer

We prefer fixed pricing based on free, no-obligation in-house inspections as it means our customers know what to expect upfront and we'll be better prepared on the day with the right vehicles, men and packaging materials because we've already seen everything we need to move.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Kyle Bay Removals, we offer services for local, country, interstate and international relocations, storage, packing, unpacking, car transport, pet transport and cleaning.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As an Australian Furniture Removers Association member, you can have peace of mind that your furniture is being moved with a reliable and approved company.  We don't have any hidden costs or surcharges and won't try to sell you any extras on your moving day. You will know exactly what you're paying well before we arrive with our trucks. We don't subcontract our work either - our employees are all full time or casual staff under our own payroll.

Kyle Bay Removals & Storage

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