Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Work is guaranteed to be of the highest professional standard. 10 million in public liability Insurance. Experienced in Working at Heights

Question 2

How did you decide to get into your line of work?

Accepted Answer

Was watching a window cleaner many years ago and was fascinated by his technique and the ease of which he appeared to do his work, I asked him if i could have a try and the rest is history.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Overpaid 5000 dollars by a large commercial client, when I called to inform them of the error, the Manager laughed and said dont worry you will be working it off throughout the year. ( True Story)

Question 4

What do you like most about your job?

Accepted Answer

Looking back at a building gleaming in the afternoon sun as I am leaving the property knowing that my work will be appreciated.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured, can you supply a Police check, do you have references, are you are member of a professional Organization

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you charge ? This is one of the most common questions, depends on the degree of difficultly, the steps that need to be taken to eliminate risks and hazards. The degree of contamination on the surfaces to be cleaned.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Have been in the industry for 26 years and have seen lots of changes, have the most modern equipment and tools available to be efficient and safe.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My 25 Years of Experience in this industry means I have solutions to any problems. Have seen many changes to the industry and are at the cutting edge in regard to innovation and methodology.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of Property, Potential Risks or Hazards, History of Cleaning, Window design and type of glass, Quantity of glass to be cleaned, number of solar panels,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clean Windows On a Regular Timeline Move any furniture that may be obstructing the Window Cleaner Keep Solar Panels and Windows cleaned during winter to get the best amount of free heat from the sun.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Up to 10 Solar panels cleaned free with every complete window clean. Complete means inside and outside screens and frames

Question 12

What makes your pricing competitive?

Accepted Answer

The technology used allows me to clean faster,better,safer this efficiency gives value for money to my customers and maximizes time and resources

Question 13

How do you normally charge for your service?

Accepted Answer

Price is a reflection of the degree of difficulty, the degree of risk, the condition of the building or buildings,the expected outcomes.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Waterfed work using pure water. This has revolutionized the industry making 4,5 ,6 story buildings now accessible from the ground.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in cleaning all my life 15 years in Textile Cleaning and 25 In window cleaning. I have customers who have been with me for over 20 years.

As Krystalkleen Window Cleaning

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