Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured comprehensively, available network of over 300+ Chauffuered vehicles should any incidents arise due to weather,road or vehicle conditions that may effect the clients plans.  100% guarantee of a smooth & reliable service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to be in management of a large retailer and needed a complete change. This was suggested to me. Never did I think I would love it as much as I do, to be going strong this far into my career.  The 4am wake ups don’t bother me as I love my job.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite story is that my first ever client as a professional driver is still one of my major clients. I have known the family for 14yrs and watched their children grow. I used to have them in my car with bayseats, and now I’m driving them to high school formals.

Question 4

What do you like most about your job?

Accepted Answer

I love meeting new people and enjoy getting to know the various walks of life of clients.  I get a sense of achievement knowing I’ve made a journey a comfortable and enjoyable experience for the client.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are your prices inclusive of fees, surcharges and tolls?  Do you charge a flat rate?  What vehicle type will I receive for my booking?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I receive confirmation prior to my booking?  Yes, my software program delivers each transfer via email a full overview of your reservation with booking reference number.  You’ll also receive a confirmation text the evening prior/morning of booking to ensure peace of mind.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

MY client base and years of experience reflect a service that delivers to high expectations.  A vast amount of my clientele have been ustilising my service for 10+ years and the relationships that clients receive demonstrate such.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The service I provide is a personalised and professional experience, assured of comfort & reliabilty.  With my experience the details that matter have been covered, and you are assured peace of mind that once booked & confirmed you only need to turn up!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Date & estimate of time  Flight numbers if applicable  Number of passengers  Additional requirements (E.g. baby seats, luggage expected)  Location- drop off and pickup  Expected duration of reservation (N/A for airport transfers)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensuring that you have asked advice based upon your schedule/itiniery to avoid unnecessary delays or additional stops.  To communicate with other travellers that may be joining you on the journey of exact times & pick-up details.  To ask if there are any additional fees associated with the booking

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Reservations will be completed in a brand new Mercedes E class, at standard non-euro rates (E.g. Holden or Chrysler rates)

Question 12

What makes your pricing competitive?

Accepted Answer

I may not be the cheapest in comparison to an Uber, but the quality of my vehicle and my skills make my pricing competitive if compared to a similar standard.

Question 13

How do you normally charge for your service?

Accepted Answer

We have hourly rates available for certain bookings such as weddings & tours, but normally our prices are flats rate determined on your transport requirements.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialties include corporate transfers, airport transfers, weddings & winery tours and also local transfers.  Group transfers and arrangement of itinieries for conferences are also amongst my specialties.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been a professional driver for 15yrs, my skills in customer service reflect a sound and knowledgeable base to ensure clients are comfortable & confident.  My driving record is safe, all accredited licenses are current and police checked.  Completion of numerous defensive driver courses.

Km Virtue

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