Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have professional indemnity insurance as well as workers compensation insurance for workers. We guarantee with the Dulux promise on all work

Question 2

How did you decide to get into your line of work?

Accepted Answer

After recognising we where good at breaking down a job so the client could see where the worth was and them reaping the rewards of our attention to details. The final product both job and smiles makes it so well worth it it's someones home. We help turn the house into a home.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

An older gentleman from a culturally and linguistically background had been dishearten by another company that came with many promises. He had paid the deposit, the team showed up 4 half a day and never returned. We discounted our services by that disposit amount. I've never seen a man so chuffed.

Question 4

What do you like most about your job?

Accepted Answer

Being able to provide amazing portfolios of the before and after, this in turn seeing the smiles and exceptional feedback from our clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are all your team holding current Police Clearances? 2. Does your team have workers compensation insurance? 3. Do you have professional indemnity insurance? 4. Can you provide a breakdown of exact materials and specifications? 5. Can you provide references? 6. What is your disputes process?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Will the paint be able to be cleaned easy? Answer. We make an assessment of the work to be completed, follow the required tests and specifications as per the Paint Supplier and provide an honest assessment to the client.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide follow up service and unlimited consultation. We do before and after portfolios for our clients and provide all required documentation as part of our written contracts

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

A professional paint job can make a world of difference to the appearance and curbside appeal of your home or business. At Kili & Cousins we provide a wide variety of home improvement and restoration services. https://kilicousins.com/#testimonials

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Images of the site 2. There budget 3. When the work is required to be completed by.  4. What there end result is they want to acheive

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. By ensuring the site is free of furniture or stuff surrounding the required work to be completed. 2. Paying by bank transfer instead of credit card 3. Utilising Humm payments which has no fee to the customer and is interest free

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

By mentioning that they are a One Flare Customer we offer free on-site design and research reports on their property against similar properties and discounts on labour

Question 12

What makes your pricing competitive?

Accepted Answer

We are able to provide our Certificates of Currency for Workers Comp for the team on site as well as the quote break down to materials & labour. The client then knows we aren't cutting corners with less paint or the wrong paint for a specific area. We walk the client through the pro's and cons also.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a quote for the client to go over, amend if required. Once agreed, we ask for a deposit for materials through an invoice and remainder on the day of completion. We accept Humm Credit, Credit cards and bank transfers

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Restoration for clients that require quick sales or to remorgage (increasing value of property). Done through patching, painting, landscaping and ensuring it will pass a building inspection

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been specializing in professional interior & Exterior painting over 10 years, with attention on details. We guarantee high quality services and timeliness. We paint roof, rooms, flats, houses, offices and apartments. We utilise genuine Dulux products which come with the Dulux promises.

Kilicousins

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