Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all work we do completely in forty years we have never had a claim against our work because we ask the client if he is happy before we leave  and yes we carry insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

Got into the home improvement business by accident ,I loved working with my hands and I loved helping people and people just gave me jobs to do as they like my end results

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Some of my customers comments have been ,when they seen me on the job for the first time in 15years scince the last job, when I asked them do they need a quote   they said. No we know you youre fine just do it and bill us

Question 4

What do you like most about your job?

Accepted Answer

Best part of this job is the great people I meet most are either acquaintances or friends now I have also been on holidays with some of them and I meet many socially from time to time

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask about their experience ,what associations are they registered with and who are their supplies, and also can they supply references from past clients

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

They ask me how is my family going what have I been up to lately and how is every thing going and how's work some ask for a good price and how long will it take I  personnel know many of my clients

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I heaved lived in Geelong for 60 years 40 years in one suburb    I went to school in Geelong and received the award of "outstanding alumni" at my engineering faculty I had my photo on the front cover of the local telephone book for my achievements, for the last 20 years I have volunteered at my local hospital

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

40 years experience 100%customers satisfaction

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To quote effectively we need to be told clearly by the customer what is needed and in what time frame and home much is the budget

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save by paying cash so there is no need for bank or other charges, also by clearly specifying the job it saves also the more work we do consecutively the cheaper we quote

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When we are busy there are no special pricing apart from pensioners whom get a small discount however when we need work to keep tradesmen busy we will offer small discount

Question 12

What makes your pricing competitive?

Accepted Answer

To be competitive we charge a midway price for a high quality job  based on client satisfaction we do not skimp on materials or trained and experienced tradesmen plus best of materials

Question 13

How do you normally charge for your service?

Accepted Answer

I charge a small deposit and progress payment as we go along subject to client satisfaction we also offer finance terms through a third party such as interest free terms

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in client satisfaction in all areas and jobs I get involved in such as roofing ,windows ,extensions ,walls solar installs and design also foundations and brickwork

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a qualified mechanical engineer with 40years experience in the complete home improvement area over the years I have accumulated hundreds and hundreds of very satisfied clients

Kardinia Roofing

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