Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes

Question 2

How did you decide to get into your line of work?

Accepted Answer

My Business Partner and I are both second generation roofers.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A year ago I worked for an elderly man and his wife who took very good care of his home and rose gardens. After an especially bad hail storm they needed over 200 roof tiles replaced and all of the ridge-capping repaired. 1 week later they had no more leaks and their roof looked good as new. It was a challenging job but I was happy to see them both very satisfied that their home that they take so much pride in was no longer damaged and leaking.

Question 4

What do you like most about your job?

Accepted Answer

I genuinely enjoy roof tiling and I like talking to customers and getting rid of the stress that a leaking roof always brings.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a Roof Tiler or a Roof plumber? Do you install/fix gutters as well?

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are licensed, insured and experienced and always offer a fair price for the work we do.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is your house single story or double? What kind of Roof Restoration are you looking for? Do you want the roof clean and painted or complete maintenance work include re-mortaring ridge capping and replacing all broken tiles? If you say you need some recapping done, how much? And even photos of the roof taken from ground level help out alot.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Having spare roof tiles is always a great idea. If we don't have to source your roof tiles you only pay for us to replace your broken ones.

Question 9

What makes your pricing competitive?

Accepted Answer

Being a smaller local business, our lack of overheads means that we can charge fairly.

Question 10

How do you normally charge for your service?

Accepted Answer

Every Roof is different and you should never accept a quote without an inspection first. We happily provide a free inspection and quote for your roof.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in roof tile repairs and maintenance, and also on roof extensions where having experienced tilers is especially important.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With of over 25 years of combined experience, we are licensed roof tilers and our working at heights certificates are up to date.

Kapt Roofing

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