Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and as well as the factory warranties provided with the products we sell, we also provide labour warranties on doors and motors we install.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Had a fantastic customer in Rosanna, VIC. He had an old busted tilt-door and he was doing up his house to sell on a budget. We transformed the door from something that looked like scrap, to something which looked brand new. The customer messaged after the sale and told us it made a huge difference.

Question 3

What do you like most about your job?

Accepted Answer

I love the fresh air, I previously worked in an office. Meeting new and interesting people every day is a nice bonus too.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure you ask how much experience the person has, and also whether or not that is the person who will be installing your door. If the representative has 10 years experience, but the installer is brand new, then the rep's experience means very little.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers usually ask, "Is it broken?" As you can imagine the answer varies from customer to customer, job to job!

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am sure there are lots of reliable people in the industry! We simply endeavour to create the best solution for our customer's needs.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Since we are a smaller provider than many others, we can be more flexible to your needs. Also, you will likely deal with only one point of contact for any sales or service matter.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We typically require the door size, door type, whether it is to be automatic or manual, whether there is an existing door to be removed, and what other additional work (if any) is required.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The most common callouts are for remote openers not working properly. A few things worth doing before you call a technician: 1. Make sure the batteries in your remote are fresh 2. Make sure the door is in auto operation mode, not manual 3. Read the instruction manual for troubleshooting

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are proud to offer the Gogogate2, a device that allows you to operate your garage door with a smartphone, tablet or smartwatch. It is universal, so it works with almost all motors, and it is very easy to install yourself. We would be delighted to offer Oneflare customers free postage within Vic.

Question 11

What makes your pricing competitive?

Accepted Answer

We endeavour to cultivate and maintain good working relationships with all of our suppliers. This ensures they look after us on price, savings we can then pass on to our customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We provide obligation-free quotes for new door sales around Melbourne. Our service work is charged as a flat-rate callout fee, plus the cost of any required parts.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Smartphone, Tablet and smartwatch remote operation of Garage Doors. We have a particular product selling in Victoria that is currently unique to us.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The garage door industry is not ticketed. This means that anyone is allowed to buy tools and then go and install a garage door... a frightening prospect! At Kaaden Doors, any new installer is trained by one of our senior installers to ensure that they know what to do, and how to do it safely.

Kaaden Doors

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