Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry both public and product liability. We manufacture our fridge seals and and offer an exclusive 2 year domestic warranty against faulty manufacture of the seals.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have had varying types of business and decided to reduce our work load and staff numbers. One of our sons has been in this business for some years and recommended it to us. Our company is now 10 years old so I guess that speaks for itself.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Email from Gold Coast customer – Subject: Great Service - Message:  Thanks Kevin for a fantastic job on my fridge. It was a pleasure to have someone be punctual, polite and also have such high standards. Kevin, you take so much pride in your  work. My fridge was working more effectively in about 4 hours. Please feel free to use this as a testimonial. Signed Pauline.

Question 4

What do you like most about your job?

Accepted Answer

At Just Fridge Seals we deal personally with our customers and enjoy the experience of meeting them and ensuring that they are more than satisfied with the work. We then know that they are happy and in turn recommend our services.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long Just Fridge Seals have been in business? Who will be doing the job? What type of seals will be installed? What warranty is on the seals? Will there be any extra charges e.g. for door adjustmens or GST?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is it worthwhile spending money on resealing a fridge or should they buy a new fridge? Our answer iat Just Fridge Seals is that if it is a good brand of fridge and the unit is working well, then it is well worthwhile doing it . We have resealed Westinghouse and Kelvinator fridges up to 38 years old and going strong.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My wife and I own and manage the business. The assurance that our customers have is that they are not dealing with a franchised operation and so they have access to the ones that can make decisions for them very promptly.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because they are assured of having the very best product, service and warranty coupled with a very high work ethic of the owners and operators of Just Fridge Seals..

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

At Just Fridge Seals we like to know what the customer is experiencing with the fridge. We then need to know the make and the model of the fridge. The model is generally found on a sticker on the inside of the fridge compartment.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Check to see if the seals are sealing on all 4 sides.  2  Check to see if there are any splits in the seals.  3. Check that there is nothing protruding in the fridge or freezer section  that may stop the doors from closing properly before calling Just Fridge Seals.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Many  fridge doors require extra work because of the weight they carry over a long period of time. Adjustments that may be required will be performed with out charge at Just Fridge Seals.

Question 12

What makes your pricing competitive?

Accepted Answer

At Just Fridge Seals we work extremely hard to keep our overheads to a minimum which allows us to keep our prices more than competitive and keeps the prices affordable for our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

At Just Fridge Seals prices vary based on whether we supply only, supply and install or whether it is a domestic or commercial job. We give a fixed quote before proceeding with a job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. Just Fridge Seals specialize in the manufacture, supply and installation of DURAMATIC seals exclusively. The DURAMATIC seal is a registered trade marked seal which has the exclusive 2 year manufacturers warranty.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Knowledge and experience can be two different things with wisdom being the most important of all. We are fortunate to have been in businesses for over 30 years and have recognized that to provide a product and services that more than satisfy the expectation of a customer is the ultimate in having a successful business.

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