Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured.  We offer a 14 day fix it for free (if due to poor workmanship) guarantee on all work, parts however will be the clients responsibility to initiate dall warranties they come with if any

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started the business young after and during obtaining many qualifications,  and with threes I knew I could provide a service to others where they only had one stop to make for all their needs, requiregents,  and dreams to be built or achieved.

Question 3

What do you like most about your job?

Accepted Answer

We all love our jobs for many varying reasons, but we all agree that our jobs provide us with the ability to meet our wonderful clientele face to face, bringing to them the satisfaction they set out for.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for a full  breakdown of the requested service, for example, if you hire one of our cleaners you should make clear what it is you want them to do for it can be included on your invoice/ statement, and therefore can be carried out appropriately and born parties are clear of both duties and costs.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Costs and time frames are usually the top questions we get from clients.   These questions are answered honestly and with as much accuracy as we possibly can. However with price rises and weather, they are subject to change but with full notice before commencing any purchases and work.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Like you, we too want to see the end result of our work, and running behid schedule creates the dreaded domino effect.   Being that I have my families name in my businesses name, I could never let another family down as much as I wouldn't my own.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are young, reliable and driven people at JTB and with no job being too much or to little, we treat all jobs respectfully and want them completed as quick as possible so as  you can enjoy the outcomes.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Full name.  Full  address of the property in question.   Contact details including a second contact number or email to that you'd regularly use. What type of job. Start date

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be sure of all options you select upon quotations,  as some materials: ie paint  cannot be returned therefore it can be costly to our customers 2. Budget for changes you may make due to unforeseen set backs such as loss of income. 3. Be involved/proactive, research your ideas first saving time.

Question 10

What makes your pricing competitive?

Accepted Answer

Being privately owned we are able to reduce our rates for services without corporate red tape prevention.  We learn new ways of working everyday which saves us time, and in turn saving you money.

Question 11

How do you normally charge for your service?

Accepted Answer

Contact is initiated via email, where we will look at a suitable time to you for a face to face quote (preferable). Some jobs are able to be quoted via email and no inspection,  however these generally relate to cleaning/small handyman jobs.  *Non face to face are subject to change upon visual.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in keeping our cleints happy, informed and at ease knowing we give 100% in ALL aspects of our services.  We have the capabilities, means and staff to give you nothing short of a pleasant and pride driven service of which you are no doubt seeking from a business.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a vast array of qualifications amongst our great team, you are always going to receive quality no matter the job.  We have employees who have been employed within the mining industry,  construction, traffic management, all trades, to retail and full time parents going back to work.

JtbLandscape And Construction

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