Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured, with contract all-risk insurance, public liability and work-cover policies. Upon signing of contracts, we can supply certificates as necessary. We also guarantee our work for the full standard BSA guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always wanted to be a builder, and completed my apprenticeship in carpentry in Melbourne, before runnin my own carpentry and painting business in Melbourne, then London for over five years, and eight years ago settling on the Gold Coast and sitting my builder's licence here.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask for licences and insurance policies. They should also ask for referees, and/ or pictures of previous work. Also, a big part of building that is often overlooked, is personality. You should try to find a tradesperson that understands what it is that you want achieved.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you give me a "ball-park price"?. My answer to that is that ball park prices are commonly unrealistic prices, due to the fact that not every job is the same, and there are always fluctuations in pricing due to suppliers, etc. We would much rather put together a proper proposal for our clients.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I personally have been building for over twenty years now, and have personally hand-picked my team to include the trades and suppliers that I consider to be the best. We also aim to foster trust and friendships throughout our work. Our goal is to have happy customers, tradesmen, builder, all the way through the process, as we know how stressful building can be for many people. We aim to take that stress out of building, and be left with more than just a happy client - friends who would be happy to recommend us to others.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a small, family-owned building company, and we build your home as if we were going to live there. We take full pride and responsibility in all our work, and we can complete works to match nearly any realistic budget.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The main items that we would usually need for a quote is final plans and engineering plans if necessary. Also, a copy of the original plans is a great help as well. We would also like a list of any specifications and/ or necessities that would need to be included.

Question 8

How do you normally charge for your service?

Accepted Answer

We normally offer a full quote and price for most works, but for some jobs we can offer an hourly fee for our works, depending on the job and the client. We find that most of our clients would prefer a fixed quote, which always comes with a detailed scope of works so that our clients know exactly what has been quoted for.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in renovations and extensions, but we do build new homes as well. We also build decks, verandahs, garages, carports, and another major point of our repertoire is body corporate maintenance.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a Builder Low Rise licence (up to 3 storeys), a carpenter's licence, and also used to own a painting business, so I know exactly what is needed to bring up 100% finishes. We pride ourselves on our quality finishes and building.

JT Master Builders Pty Ltd

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