Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We're insured and we guarantee our work. We work to a professional standard, so no work commences unless the brief is properly signed off, and we don't final invoice unless the customer is happy.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After having been in the Navy, then the music industry and finally in the advertising industry, I felt that using the skills I had learnt in organisation, creativity and production would be suited to developing websites, e-commerce and e-learning. I love my job!

Question 3

What do you like most about your job?

Accepted Answer

I love meeting new people, addressing new challenges, and turning clients into trusted friends. There's something new every day, and I love the variety that this job gives me!

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you available so I can talk to you when I need to? Can you give me a tailored solution to my requirement? Do you provide a full service?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

A typical question might be "how much is it going to cost?". A typical answer might be "What do you want to achieve?" Every Client has a specific requirement, and we pride ourselves on our ability to get the best job done for reasonable prices.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take particular care in getting all the information that we require before starting the job, and we are able to keep the client in touch with progress every step of the way. We're accessible, approachable and flexible.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We're accessible, communicative and tireless in our search for the best possible solution for our clients. We do not outsource our work - everything apart from processes like printing is done in house.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we provide a quote, we like to understand your desired outcomes, a development timeframe, maximum budgets, and specific required functionality.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The more information you give us about your business and what you need, the better we can respond to your brief. So here are 3 tips: 1: Be clear about what you want your website to achieve . 2: Give examples of sites you like/dislike. 3: Collect text & graphics that are to appear on the site.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any OneFlare customers that make an order for a website this month will save $200 on their order! We deliver on promise!

Question 11

What makes your pricing competitive?

Accepted Answer

We know that we are not the cheapest service available, but we ARE in Melbourne, Australia. We do service Australia, New Zealand and South East Asia, but the majority of our work is local. We provide value for money by delivering exactly, if not more than we promise.

Question 12

How do you normally charge for your service?

Accepted Answer

We usually charge on a per-project basis, but can be completely flexible to suit our clients' requirements. We are totally transparent with billing, and do not start any work without consultation and agreement on cost and delivery.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are primarily a digital agency, and specialise in websites that not only display products and services, but also deliver solid performance by way of web applications. We're focused on delivery to multiple mobile platforms and pride ourselves on search engine optimised, fast-loading websites.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over twenty years of experience in graphic design, copywriting, typesetting, reprographics, printing and production coupled with over fifteen years of experience in software development gives our clients the best possible solution for their requirements.

John Ryan Design Pty Ltd

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