Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our company are fully insured with $20 millions Public Liability. All our work Guaranteed for minimum 5 years. (Except wear and tear). We take Pride in our own work, for our own satisfaction and our own reward.

Question 2

How did you decide to get into your line of work?

Accepted Answer

How I decided to get into this line of work because of the family history backgrounds of Engineers, builders, architects and interior designs. I've always had the passion to work in constructions and finishings. I love to see the finish products and the satisfaction I get after I've started or created something in my head.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite customer story I would like to share is I had a single mother customer. She lived in a 80y/o house in midland. Lived in it for 35years and never done any maintenance. I gave her a quote on her kitchen renovation. From strip out to a new modern style kitchen. Every new financial year for the last 8 years. (When she gets her tax returns), I've been working at her house , new laundry, bathroom, full internal paint job, new gutters, down pipes and facia boards. External paint job, new front fence, gate and roller doors and landscaping around her yard. This customer doesn't even try getting other quotes but she knows she could trust me to do the job properly and she knows I do my best to save her $$. And I find out she has 8 other properties in the local areas that I had renovated on dealing with her tenants. That's a very satisfied customer knowing that she can trust in me and recommends highly of us.

Question 4

What do you like most about your job?

Accepted Answer

The most I like about my job is the reward I get of knowing I've done a very satisfaction job. And I've done something to help other customers achieve what they had pictured in their heads or never thought it could never be done to a high standard quality of work.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask the questions with the Service Person if they've had the proper experience in that aspects of job. I know it sounds silly even though they are the tradesman but it always helps to get the proper trade that's had plenty of experience and knowledge to make the job easier and guaranteed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions customers always asks us is "when can you do it"? Our answers are "We can try to start as soon as we can, depending on if we can purchase the required materials locally. We can normally start within a couple of days depends on how big the projects are and if need any Engineer drawings or council approvals",

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are reliable and very trustworthy for your home renovations because we are your local Tradesman. We work with Priorities from start of a job to finish a job at a time. No matter what the circumstances are.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are Affordable than other services and will beat any written quotes

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will need to come out and do a site inspections. We will need to take out any measurements required and to Speak with the clients and find out exactly what they want and need to know what their budgets are for us to meet their required costs.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer's should always check and speak with us before they plan to start any projects. We will give them the proper advise they will need and the problems to avoid!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would like to make a special offer to Oneflare customers of 10% discount I will beat any written price quoted on any kitchen and bathroom renovations.

Question 12

What makes your pricing competitive?

Accepted Answer

Because we are a local business. We are a small company that employs every trade needed to renovate a house or do any work. We want to be well known in the area with a good recommendation reputation from clients.

Question 13

How do you normally charge for your service?

Accepted Answer

We always charge as a set Price to meet clients budgets, with no blow out costs or any extra work required from our written Quote may have to be on extra hourly rate, if need to be.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in every Trade a client will need to commence on any types of Home Renovations or Make over. We have a fully qualified cabinet maker and carpenters that owns our own workshop to carry out any building projects. We have a Licensed Contractors in any electrical's and Plumbing and Gas. We have fully experienced tilers that can carry out any types of work and all types of Tiles. We have fully experienced And registered Painters that can work with any types of projects including internal, external, roof restorations, Garage floors. concrete driveways and work with any types of paint including epoxy coatings.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are all qualified tradesman's with over 12 years of experience that cares about our work and clients homes. We have the proper licensed to take out any duty of work.

Joeys Home Improvement Pty Ltd

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