Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee the work that we do, there's no hidden fees or charges to the quotes that we give and if we've given you a quote it also means that we're able to do the job at hand. All prices are fair for the services we provide.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had a long list of jobs in the Automotive industry, from wholesales jobs to being a mechanic, truck driver, panel beater, tow truck all lead me to locksmith and it's something I just enjoy doing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

After a week long of talking over the phone with a Customer thats locked himself out of his car and 2 locksmiths locking the ECU up he went through another 2 locksmith before giving me a call which was only $50 more and I completed the job. So he went through 4 that we cheaper and ended up right back to me.

Question 4

What do you like most about your job?

Accepted Answer

The thing I love about this job is being able to help, dealing with people and just deal with them face to face. But before that we have to get the Quote and phone call out of the way.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

To be able to find the right Service Professional you'd have to be very detailed to the job at hand. Either an Emergency Lockout, to duplicating, replacing and so on all have different quotes. The Make, Year and Model of the vehicle to residential door also matters. Just remember to tell him as much as you can.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions I'd commonly get are "How much would this job cost such and such" "Would you be able to get my car unlocked" or "Even start my car up even though I don't have my car keys". We'd answer with the truth, cheaper then the dealers and we wont drag it on. We give it straight to customers and the jobs help us stay alive.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I may not be in the industry for long but I'm not ignorant or arrogant. I've always sort to better myself everyday and that has lead me to where I am today. I now have the skill set and tools to help me with a Large variety of Vehicles and I'm still looking to add more to that list.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have the skills and tools to finish the job at hand. From the Eastern suburbs to the Western there isn't a place that's to far for us to do the Job. Our goals to leave a Customer happy.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To make life easier for both sides it'd be greatly appreciated if a customer has the Year, Make and Model ready but also the job or trouble at hand to assist the Locksmith to give the correct Quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To make life easier for both sides it'd be greatly appreciated if a customer has the Year, Make and Model ready but also the job or trouble at hand to assist the Locksmith to give the correct Quote. Make sure the time you're calling is within the working hours of certain locksmith.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For customers that are within 10km will automatically get a cheaper quote and we'll so forth. We'll keep the distance in mind and if it is to far we'll refer you to a closer Locksmith

Question 12

What makes your pricing competitive?

Accepted Answer

There is no hidden fees or charges to the quotes that we give and if we've given you a quote it also means that we're able to do the job at hand. All prices are fair for the services we provide.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge for the parts and services as a whole. There is no hidden fees or charges to the quotes that we give and if we've given you a quote it also means that we're able to do the job at hand. All prices are fair for the services we provide.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Holden, BMW, Mercedes, Toyota, Ford, KIA, Nissan, Mitsubishi and many more. There is a variety of makes and models that we can fix and install but there is to many to list. Please call to see if there's a possibility of us helping your needs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I've learnt from a qualified locksmith whom also owns his own business and helped me start up by teaching me and mentoring me it was tough and I'm glad its over and its time to spread my own wings

Jnt Locksmith

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