Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and can supply certificates of currency on request. Some brands we use offer 25 year parts and labour warranty on switches and power points and 7 years on lights. All work is fully guaranteed against workmanship.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had a dream as a child and i made my dream come true. There was a time when I had the opportunity to start my own business, so i took that risk and have never looked back. I love my line of work and I love helping my clients.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many of these experiences and not enough space here to print them all, and couldn't put a finger on the best of all the great experiences I've shared with customers.

Question 4

What do you like most about your job?

Accepted Answer

I like seeing people smiling from ear to ear when they look at my completed work and it is just what they want. It's satisfying for my clients and for me.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Never be afraid to ask an electrician to see his licence . They will have it in their pocket and will happily show you their credentials. You can also ask where you can find some online reviews left by past clients and they should be able point you to a few locations where you can view these.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Questions regarding lights is one of the biggest questions we get. We can view your needs and offer practical solutions utilising the latest technologies to get you a great result whilst reducing your power bill.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We want to work for you again in the future. To do this we need to do things right now so you have a good experience and will remember us for the right reasons.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are focused on delivering what you want. We offer products with exceptional warranties and back it up with good quality service so you will want to call us again.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We just need to have a chat about what you want. We can often show you sample products to help you decide on a final idea.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ask us to pop around to inspect the work & get some ideas of what you want versus what you need 2. Ask us what materials we can supply & warranties available on our products. We can often beat prices from the big retailers 3. Get us involved in your project early before other trades start work

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Change your old halogen down lights to LED down lights - if your lights are 90mm diameter or smaller we can supply and fit LED down lights from $49.50 each including GST. Call us today to arrange a quote.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a small family based company means we can keep our overheads low. We also buy in bulk so we can pass savings on to our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

We can offer you a fixed price for most jobs. If you would prefer we also offer pay by the hour works.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

One of our specialist items is LED Lighting. We offer great LED down lights with a 7 year parts and labour warranty from the manufacturer. These will help reduce your power bill and make your house look great so it feels more like a home than just a house.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a family based business with over 25 years experience in the electrical industry. We have full business insurances to give you piece of mind.

JNA Electrical Qld

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