Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured for Public liability and Specialised Asbestos Liability Insurance $20 Million. We offer the only industry customer service guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are very good at what we do and decided the best way to improve the industry was to manage each job safely the way they should be done.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many satisfied customers. We please all our customers because we care. we have a 100 percent customer service guarantee.

Question 4

What do you like most about your job?

Accepted Answer

Helping good people get rid of a poisonous substance from their homes. Using the latest technology to prevent harm to our clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask if the contractor is registered and licenced. Also they should ask if the providor is insured also.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask many questions. Some of the most common are how long will the job take. Others include will the dog be okay.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We excel at what we do and take great pride in our work. We are all family men who know the consequences of not doing the job to the letter of the law.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are thorough, competent and above all safe with every removal we complete. We are the only asbestos removalist company with a 100% customer service guarantee. We are a trusted household name you can rely on and have actual recourse with if you are not satisfied the job is to the highest standard.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The details of the asbestos removal job. All aspects should be communicated at the time of the initial consult or meeting.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do some of the demo work before hand. Move furniture out of the area. Ensure the work area is obstacle free.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are always open to negotiation with pricing. If you are able to find a cheaper quote we are usually able to match it whilst providing a superior level of safety with the job.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer the highest quality of service whilst providing the most inexpensive quotes through economies of scale, numerous options available for clients to reduce their costs and the most technologically advanced and efficient removal techniques available.

Question 13

How do you normally charge for your service?

Accepted Answer

Square meterage rates or parts and labour whichever is preferred by the client. Quotations are provided to the client via email for inspection and approval prior to works scheduling.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic and commercial premises, small asbestos pickups up to large projects + $100K. We also provide sampling services, asbestos identification, audits for Asbestos Registers, project management, house demolition works.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Managing Director Steve Dunlop has over 20 years industry experience. Qualified supervisor. Certified competencies asbestos removal A and B class. Bachelor Science, Master Engineering Science. Jim's has the technical experience to remove asbestos the most safely and economically.

HMG - Hazardous Materials Group

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