Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully insured and offer the standard 12month 20,000 km warranty on all work parts and labour (if we supply the parts that is), Jewell Mechanical also offers 6month FREE Roadside Assistance, yes Free, Australia Wide

Question 2

How did you decide to get into your line of work?

Accepted Answer

coming from a family owned and operated trucking business playing with motors and gearboxes was a daily for me, didn't really know what I wanted to do after leaving school, but here I am today still doing the things I love, so you could say I have been a mechanic since I could walk ha ha.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Whats your automotive back ground, where did you do your apprenticeship, most mechanics are dealership orientated these days and don't have vast knowledge of different makes and models, I don't have any problem saying I cant do that and refer you to someone I know that can do the job right rather than battle through it and not do it 100 % right.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how much, when will it be ready and who will be working on my car is the common ones, How much?, well we give firm up front quotes here no exceptions, When will it be ready?, that to will be addressed when we work out every thing that is required, Who's working on my car ?, ME that easy

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am reliable and trustworthy as I am the only one working here, I service maintain and look after your vehicle as I would hate nothing more than to walk down the road and not have a customer say G'DAY,

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

I am a small business owner with my wife and I am the only one servicing you car, I take the phone call, take the booking, meet you in person, do the work myself and hand back the completed job to you, no middle men or unqualified labour here just honest quality workmanship at an affordable rate, we also offer local pick ups and delivery also seniors and pension holder cards have a 10 % discount on labour

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Quoting for a vehicle will generally require Make, Model, production date, VIN number may also be required for some vehicles

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

ask for up front quotes, don't wait and hope it will be affordable get them to txt the quote or email it so you have a solid quote (not a verbal), if there is any extra work required have them call you and discuss it with you and again txt or email the relevant work order, all you have to do is respond agreeing to the repair and everything is see through then no muddy water.

Question 9

What makes your pricing competitive?

Accepted Answer

our software is outside monitored by a independent company that adjusts parts pricing and oils depending on purchase price to be the most cost affective service arrangement for my clients

Question 10

How do you normally charge for your service?

Accepted Answer

Service charges are vastly different on many vehicles as some take synthetic oils or mineral oils or or or and at Jewell Mechanical we have to most up to date service software to date so we can accurately service your vehicle be it log book or just a quick lube job, we use the right parts first time !.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have always loved brake work on all makes and models of vehicles and makes me feel better that once I have checked a vehicle over its brakes will be 110 % (if it was possible that is), brakes are the most important feature on a car, anyone can get a car moving its how it stops that is critical, "no brakes", well who knows what happens next. Don't let, "will get it done tomorrow", as tomorrow may be to late and much more expensive than a set of brake pads

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