Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Kevin James Plumbing is fully insured. We guarantee all our work as we strive to provide the very best quality service to all our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoyed creating and building when I was younger and plumbing suited me the most so this is now my prime business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The surprise from customers when we show up at the time we say we will be there. Being punctual is important to our customers so it is important to us.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of our customers when we get the job done on time and correctly. We strive for quality customer service and this is what we deliver.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should always check that their plumber is fully licensed and are they capable of doing the job. At Kevin James Plumbing we are not only fully licensed but with over 30 years of experience we are more than capable of completing the job to your satisfaction.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We are asked by customers will we arrive on time and at Kevin James Plumbing we always arrive when we say we will. Timeliness is part of the exceptional standard we strive to maintain.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 30 years experience Kevin James Plumbing has the experience to make sure the service we provide is of the highest quality and our returning customers can testify to our reliability and service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Kevin James Plumbing has over 30-years experience in the building and plumbing industry from Caloundra, Mooloolaba, Maroochydore, Coolum, Noosa and across the Sunshine Coast through to the hinterland. We can assist you with all your domestic and commercial plumbing and gas fitting requirements.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Give the correct address, being specific on what work needs to be done, we will need to have a discussion with the client about the materials to be used, how long will the work would take, an indication on other quotes that you may have received as we may be able to match those quotes.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save time and money explain the work to be done in detail, make sure there is a clear access to the work area, have the materials necessary to do the job if possible, be willing to clean up.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Call us today for a quote for plumbing, maintenance, drainage, gas-fitting, blocked drain cleaning, roof and gutter cleaning, burst water pipes, leak detection, back flow prevention, Solar Hot Water installation and system repairs, kitchen and bathroom renovations, dishwasher and garbage disposal unit installation, gutter and downpipe replacement, plumbing fitting upgrades, septic system conversion to bio cycle system's, swimming pool pumps & filters, specialised pumping systems, rainwater tank installation and gas installation repair.

Question 12

What makes your pricing competitive?

Accepted Answer

With over 30 years of experience I am able to quote accurately for the job required. We are a local company that uses local staff. Our prices are competitive with other plumbers on the Sunshine Coast.

Question 13

How do you normally charge for your service?

Accepted Answer

Per hour or per quote depending on the particular plumbing or gas-fitting job requirements and the time the job will require.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Kevin James Plumbing can get the job done from; plumbing, maintenance, drainage, gas-fitting, blocked drain cleaning, roof and gutter cleaning, burst water pipes, leak detection, back flow prevention, Solar Hot Water installation and system repairs, kitchen and bathroom renovations, dishwasher and garbage disposal unit installation, gutter and downpipe replacement, plumbing fitting upgrades, septic system conversion to bio cycle system's, swimming pool pumps & filters, specialised pumping systems, rainwater tank installation and gas installation repair. For all your plumbing and gas-fitting needs we can help.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Kevin James Plumbing experience ranges from; shopping centres including Garden City, Ambulance Stations, Royal Brisbane Hospital and Sunny Bank Private Hospital, Retirement Villages, Restaurants, high rise and multi-storey buildings and motels, water and sewerage treatment plants, fire and water mains, commercial buildings and domestic household buildings.

Kevin James Plumbing

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