Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. Each operator is insured for at least $10 Million Public Liability. We provide a comprehensive 7 day guarantee on all of our work

Question 2

What do you like most about your job?

Accepted Answer

Turning up to a job that looks like a "disaster zone" and leaving the place looking fantastic. The look on the customers face is always priceless.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the exact price for the job? Are you police checked? Do you guarantee your work? Are you insured?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we accept Credit Card payment? Yes Will we do extra jobs that aren't on the quote? Yes, but we will give you a quote before we start any extra work.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

25 years of proven quality service in this industry. Our franchisees are all police checked and insured. Hundreds of satisfied, regular customers across FNQld alone!

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Some of the benefits of using James’ Home Services are; that we provide a 7 day guarantee on all services, James has been a trusted brand for over 25 years with local service professionals located throughout most states in Australia. All operators are fully insured and police checked.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Exactly what you would like done 2. What don't you want done 3. How do we access the property

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Pick up loose items from the floor or in the yard. 2. Ensure pets, dogs in particular, are restrained if they can be agressive 3. Ensure funds are ready and available to pay for the job

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For every $50 spent on our services you go into the local draw to win prizes, vouchers and holidays. The major draws are held every 2 months

Question 10

What makes your pricing competitive?

Accepted Answer

Our proven value for money. We have provide a 7 day guarantee so that if anything is missed we will come back and fix it up!

Question 11

How do you normally charge for your service?

Accepted Answer

Our trained professionals will come and give a full written quote for each and every job, onsite. This detailed quote will listed everything to be done as well as the exact price for the job.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

James Home Services is best known nationally for their Cleaning Businesses. However we also have very successful car detailing, garden, pest control, and pet grooming businesses here in Far North Queensland.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Each James Franchisee undergoes significant business and practical training. Every operator is fully insured and police checked. All our businesses operate on the successful 8 steps James Business System that ensures they are successful through delivering Gold Medal Service to each and every client

JAMES HOME SERVICES AUSTRALIA PTY LTD

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