Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We take extra care of your belongings when we conducting your move ,we use trolleys ,furniture blankets and straps to move move and secure your belongings  We do not carry insurance for the damage of your goods but do offer to repair or replace anything that is damaged or broken by us in your move

Question 2

How did you decide to get into your line of work?

Accepted Answer

Like many removalists it started as just a job but quickly became a lifestyle and a career as I realised how much I enjoyed it

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

As you can imagine we have a lot of stories we could tell from problem furniture to bad driveways and of course the wide variety of places we go too and the amazing people we meet along the way

Question 4

What do you like most about your job?

Accepted Answer

I often get asked how do i move furniture every day ,but the truth is I really enjoy it . I like to meet new people and get to go to some amazing homes in our amazing region . Can't say I have ever had a mundane day ,oh and who needs a gym when you work out at work

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is always best to make sure you are dealing with a local who you can rely on . Also good to know what size truck they will be using whilst a smaller truck is cheaper if you have to do 2 loads it could be costly

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The obvious questions are  How much will it cost ? A : We charge an hourly rate but do not charge for time taken between depot and residence . Do you charge extra for stairs .A : No they just take up extra time when moving . Is there a surcharge for weekends A: simple NO

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a local family owned and operated business with many ties to the local community the majority of our work comes from repeat customers and referred clientele which we hold in high regard as testament to our honesty and workmanship

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a Local family owned and operated business . When you talk to us you are talking to locals with over 20 years experience between us , so we know how to get the job done and with a few little tricks we have picked up along the way we can get the most difficult items moved

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are a number of things that may effect your quote . The volume of furniture and belongings you wish moved . The access available to both pick -up and delivery points eg stairs ,lifts,steep driveways etc  The distance you are moving  And any items that may require extra care or extra people .

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are many ways of saving money before a removalists arrives . Dismantling of beds can save time and money . Cartons close to where the removalist will enter will save time and money as well . Ensuring pets and small children are in a safe area will allow removalists to work safely and quickly

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

From time to time we run special offers just keep an eye out and we will keep you posted throughout the year

Question 12

What makes your pricing competitive?

Accepted Answer

We do not charge Travel within the Cairns area so the time it takes is the cost of your removal

Question 13

How do you normally charge for your service?

Accepted Answer

We charge an Hourly rate of $120.00 an hour with a minimum of 2 hours after the 2 hours we charge at half hour increments ,so 2.5 hours would cost $300.00

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We do not have a specialty but we can move most items even Pianos ,Pool Tables and other difficult items

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 20 years between us in the industry there is not too many situations we can't handle . Our truck is fully equipped with all the tools ,trolleys and Blankets needed to get your belongings moved safe and sound

J.T.R Removals

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