Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we’re fully insured. For end-of-lease cleaning, our 100% Bond Back Guarantee covers everything within the agreed scope, excluding permanent damages or pre-existing stains. For all other services, we offer a Satisfaction Guarantee—clients can do a walk-through, and if any issues within the scope arise, we’ll arrange a free revisit based on availability. Our competitive pricing is based on properties in reasonable condition, with a transparent inspection before we begin.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require vaccination status. We respect our customers' privacy while maintaining strict health protocols.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow all COVID-19 safety guidelines, including using the PPE's, sanitising equipment, and maintaining social distancing on-site.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We got into this line of work after experiencing a stressful move ourselves. The cleaning service we hired left much to be desired, and we noticed key gaps in the industry—like inconsistent quality, poor communication, and lack of attention to detail. We knew there had to be a better way, so we started Instant Cleaning Experts to offer something different: a reliable, hassle-free cleaning experience with guaranteed results. From end-of-lease and post-construction cleaning to carpet steam cleaning and pressure washing, our goal is to make every Job enjoyable for our staff and as smooth and stress-free as possible for our clients .

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Do you really offer a Bond Back Guarantee? Absolutely. Our 100% Bond Back Guarantee ensures that we clean to meet real estate standards, giving you the best possible chance of receiving your full bond back. However, please note this guarantee does not cover permanent damages, existing stains on carpets, or any issues outside the agreed cleaning scope.  2. How long does the cleaning take? The duration varies based on property size and condition, but a standard end-of-lease clean typically takes between 3-8 hours. We provide an estimated timeframe when booking and always keep our clients updated on progress.  3. Are you insured and licensed? Yes, we are fully insured, including public liability insurance, for your peace of mind. Our professional team is also fully vetted and trained to the highest standards.  4. What services are included in an end-of-lease clean? Our end-of-lease clean follows a comprehensive 64-point checklist, covering all essential areas such as kitchens, bathrooms, carpets, and windows. We also perform a thorough inspection prior to starting and, if necessary, advise on any additional recommendations or missed items to ensure full transparency.  5. What if I’m not satisfied with the clean? We offer a Satisfaction Guarantee with terms and conditions. If there’s any concern within the agreed scope, we require photos, and the work must align with the initial specifications. We’ll be happy to arrange a revisit, subject to availability.  6. Can I get an estimate before booking? Yes, we offer free, upfront estimates. Our prices are competitive and based on properties in reasonable condition. During our pre-clean inspection, if any areas fall outside the agreed quote due to excessive wear or damage, we’ll discuss these transparently before starting.  7. Do you provide receipts for the cleaning? Yes, upon completion, we provide an official receipt, which can be useful if your landlord or property manager requires proof of professional cleaning.  8. Do you offer other cleaning services besides end-of-lease cleaning? In addition to end-of-lease cleaning, we offer deep cleaning, post-construction cleaning, carpet steam cleaning, commercial cleaning, and pressure washing services. We’re happy to bundle services for added convenience and savings.  9. What is your cancellation policy? We understand plans can change. However, if our team arrives on-site and the job is canceled for any reason, a $100 cancellation fee applies.  10. How do you charge for your services? Our charges are based on property size, condition, and specific requirements. Our competitive rates are clear and transparent, with no hidden fees, giving you top value for high-quality service.  11. Do you use eco-friendly products? Yes, wherever possible, we use eco-friendly and safe cleaning products to protect both your property and the environment.  12. What should I do to prepare for the cleaning? To help us provide efficient service, please ensure personal items are removed, and utilities such as water and electricity are accessible. This enables us to deliver a thorough clean as efficiently as possible.  13. Do you offer special discounts? Yes, we offer a 10% discount to first-time customers through Oneflare and periodically run promotions—ask about any current offers when booking.  These FAQs address our most common questions, and we’re always here to provide further assistance to ensure you have a smooth, hassle-free experience with Instant Cleaning Experts.

Question 6

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Instant Cleaning Experts is skilled in meeting real estate standards for end-of-lease and specialised cleaning services. Our insured, trained, and police-checked team ensures consistent, high-quality results. To manage demand, we also have vetted contractors available, guaranteeing your job is completed with the utmost professionalism and satisfaction.

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Business contact details

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Browse cleaner experts by suburb

Services

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Add your review

Reviews (6)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

Customer

Businesses

Popular Cities

Popular Categories

About Oneflare

Download our apps

Instant Cleaning Experts