Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes all our work is guaranteed each garage door comes with the colorbond warranty, and 1 year installation warranty the automatic opener warranties vary depending on the brand but range betweek 1, 2, 3 & 5 years

Question 2

How did you decide to get into your line of work?

Accepted Answer

Just stumbled into it in my younder years started in the factory as a casual and worked hard and learned as much as i could to grow with in the industry

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer who was building a new home and had forgotten to order his garage door intime and was due to move in. I managed to chase down the product he was after in half the recommended lead time and had it installed. Customer bought me a case of beer ;-)

Question 4

What do you like most about your job?

Accepted Answer

Satisfied customers. I have worked in garage door sales for the past 6 years and nothing annoys me more than bad customer service. I love to provide honest and quality services to my clients just to see a big smile on their faces gives me satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What Product Range or brands do you use? What is my warranty? What are my pricing options? Can you provide a free measure and quote? Is there a deposit required and how much?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Manufacturing lead times the most common question asked is when can i get it. The lead times vary. Standard colorbond normally takes between 10-14 business days. Premium timber look between 15-18 working days and custom doors between 4-6weeks

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Inspire garage doors only use credible and experienced garage door installers all of them are trusted by all major garage door manufacturers to carry out works on major projects and home builders such as Masterton homes, metricon homes all contractors guarantee their work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Inspire Garage Doors can provide any door any style any brand, walk you through the pros and cons between them, the difference in quality and price enabling us to provide a wide range of  quality products at affordable prices so our customers know exactly what they are paying.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Opening Sizes (exact measurements) Side room clearances to ensure our track fit and headroom clearances to ensure there is sufficient room for our springs, motor mount and torsion bar to be fitted to

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Firstly someone looking for timber look without the extra cost. You could use a colorbond colour like Terrain which is close to the Classic Cedar or use the Manor Red. You can choose the slimline pattern which gives a timber plank look and order in woodgrain finish

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any customer who accepts a quote on a garage door and automatic opener combo will get a free upgrade to a premium automatic opener which include extra 3years warranty, a belt drive for quiet operation, and premium hansets. Price saving of $100

Question 12

What makes your pricing competitive?

Accepted Answer

Having worked with all the leading manufacturers gives me the upper hand in getting the best possible price, in turn my business was built with very low overheads enableing me to compete on a whole new level.

Question 13

How do you normally charge for your service?

Accepted Answer

Garage doors vary it depends on the size of the door, the products selected, extra items etc. But we source out selected products from different brands to determine the difference in price and offer the best we can to our clients.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential Garage Doors is my specialty providing ranges from standard colorbond, Colorgrain, Premium Timber Imitation, and custom architectural designer doors

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have personally worked for the main garage door manufacturing companies in Australia, Brands such as B&D Garage Doors, Gliderol Garage Doors and Centurian predominantly in sales and know the key points about all the above brands and their products.

Inspire Garage Doors Pty Ltd

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