Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a money back guarantee policy.

Question 2

What do you like most about your job?

Accepted Answer

Interaction with customers and repair satisfaction.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

"How good will the repair be?" "How long will it take to repair?" "After care service?"

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

"Is the windscreen repairable or does it need replacing?" Our repair before replace policy ensures peace of mind for our customer. "Will the repair be clear on completion?" This will depend on contamination to the area and the size of the repair required. Generally we can repair chips to the size of a 50 cent coin and our aim is to restore windscreens to a minimum of 80% clarity. In most cases a repair is improved significantly to the point it is barely noticeable.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our policy is to be there on time every time and provide advice to keep your vehicle roadworthy.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Inspecta Crack offers same day service where practical with courteous and affordable repairs. We use only the best available products on offer and our resins and equipment are the latest on the market.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to ascertain the size of the chip and/or crack, it's position on the windscreen and the location in which the vehicle is garaged.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Due to the volatile nature of windscreen chips and cracks, it is recommended that repairs be attended to as soon as possible. If unable to get to a repairer quickly, it is advisable to cover the area with tape to prevent contamination to the area (this will keep the repaired area clean and will result in a clearer repair).

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our competitive prices reflect a considerable saving to all customers.

Question 10

What makes your pricing competitive?

Accepted Answer

Our prices are competitive in this industry due to family operations and low overheads without effecting the quality or standard of our repairs.

Question 11

How do you normally charge for your service?

Accepted Answer

Inspecta Crack charges an all inclusive price structure depending on suburb location. Obligation free quotes are offered via phone or email.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise with the repair and restoration of chip and cracked windscreens and repairs to steering wheel covers all to Australian Standards.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Inspecta Crack is a family owned and operated business. We liaise closely with Delta America who keep us up-to-date with the latest industry products and techniques. We have successfully repaired and offered advice on windscreen repairs to thousands of customers in the Gold Coast area.

Inspecta Crack

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