Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have up to date professional indemnity and public liability insurance. I guarantee my work and if you are dissatisfied I will not charge.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I did some work for a client recently that involved me looking after their accounts and BAS submissions. I decided to review their BAS calculations and found they had been shortchanging themselves every month for the past few years. Between 2 entities I was able to claim back over $130,000.

Question 3

What do you like most about your job?

Accepted Answer

Building trust with my customers and seeing them learn more about their business as they understand the real drivers behind their business.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

I don't believe there is a holy grail of questions. Many can talk the talk but it is only after seeing how they fit with you and your business that you know if they are right.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can I improve my profits? By understanding your accounts better and reviewing them regularly to ensure you are getting the required turnover, margins and controlling expenses.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have worked with many of my clients for a number of years they provide me with full access to their business records. Referees can be given if required.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I give personal customized services to my clients. I have many years experience in a variety of industries so can offer so much more than a stock standard bookkeeper. I am mobile so will come to you, the client,because your time is important.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will need to review the size of the business, the number of transactions each month and what accounting software is being used. I also need to know the depth of analysis, if any, required.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Regularly check your accounts receivables as the longer an account is unpaid the less likely it is to be collected as well as reducing cash flow. Check you inventory regularly for old or damaged stock Keep a good accounting system up to date

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I provide an obligation free initial consultation as well as a free business health check provided the client is able to supply me with copies of the last 2 years returns.

Question 11

What makes your pricing competitive?

Accepted Answer

I am a sole proprietor working from home with no staff and minimal overheads enabling lower fees. I try to provide good value for my services and if at any point there is dissatisfaction they will be discussed and reviewed.

Question 12

How do you normally charge for your service?

Accepted Answer

Charges vary depending on the size of the business, their accounting software and the frequency they wish to keep their accounts updated. I try to provide a set fee each period so there are no surprises for the client..

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bookkeeping is just part of it. I am able to analyse and report on your business on a regular basis and explain the accounts to the client.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30+ years in accounts and financial control gives me a wealth of experience that is reinforced with an MBA and Master of Accounting. I am a registered practicing accountant, a certified silver XERO partner and a registered BAS agent.

Imyb Bookkeeping

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