Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee all of our work and all hardware in accordance with either Manufacturers requirements or Legislation. Manufacturers Warranty is on the Hardware supplied by the manufacturer and does not include Operating system or Software malfunctions and Viris infections.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Good IT Technicians have to be Analytical and Logical thinkers. If you are you will either become an IT Tech, Programmer or Investigator. The field finds you.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No specific story, but would like to say that we have two Centinarian Customers and both live in their own homes and rely heavily on Computer and Internet to keep in touch with Family and Friends.

Question 4

What do you like most about your job?

Accepted Answer

Working with Information Technology and the various new challenges it offers are sytems change and upgrade. When you're doing a job you love, your not even working.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Can you do the Job? 2) Are your Technicians qualified? 3) Can you do it NOW? 4) How long will it take? 5) How much will it cost?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1) Why is my computer so slow and can you fix it? YES! 2) Why is my Internet so slow and can you fix it? YES, or we can recommend an alternate solution! 3) Can you set up my NBN? YES! 4) I've been scammed and my Bank needs my computer certified "Clean". Can you do it? YES!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide services as promised, we back our service and support and we always put our Client's needs first. We prompt then listen to our Clients needs, want's and desired outcomes for their equipment or services, then taylor our work to ensure the best outcome.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been providing IT Support Services in the Adelaide Area for more than 15 years, we have thousands of satisfied customers, hundreds of referrals, provide support on the same day you call for it in around 95% of cases and really care if customers are happy with their outcome.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Describe the problem in your own words in plain English 2) Define the Device Type (Desktop computer, Laptop, Tablet, Modem, Printer ect) 3) Name the Operating system (Windows, iSO, Android ect)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

These Tips are only for where applicable or possible.  1) Make sure your computer has done all required updates before the Technician arrived. 2) Make sure your computer or other device is running when the Technician arrives.  3) Make sure you have tried to power cycle your faulty device (off-on)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer Seniors and Aged Pensioner Discounts where applicable and requested and a $30 Discount if you require a 60 minute response and we can't comply. The two offers can not be used on the same service call and only apply to service calls.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is comparable if not lower than all other Organisations providing similar typers of Service and Support. Our pricing structure is fair, reasonable and our Technicians are highly qualified for Field Service Work with a minimum of 20 Years in the industry.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly Rate and any part thereof. This includes for Service Calls, Online and Phone Support. Quick question by email, SMS or phone and quotes are not charged.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

General Small Business and Home IT. Computers, Mobile Phones, Tablets, Printers, TV's, Modems, NBN, ADSL, GSM, Switches, Access Points and all associated connectivity issues between these devices. We can also provide Web and Email hosting services, VoIP Phone Services with Virtual PABX.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our Technicians have more than 20 years experience with qualifications in General IT Support, Advanced Diploma in IT Networking, CCNA Fundamentals and years of dealing with thousands of customers with a huge variety of IT related problems.

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