Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes all works are fully insured. This is presently done through Wallace Insurance, the industry standard for Building and Pest insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Have been in building industry since I left school and my family has been builders for generations. It's just what I do naturally.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

No, however its always great to hear clients that are relieved that the issue they were worried about was not a huge issue. When the issue is a major issue, then it's also great to hear the relief that they knew before making an expensive commitment.

Question 4

What do you like most about your job?

Accepted Answer

I work for myself and I'm always around happy people. Happy vendors, happy agents and happy purchasers who have found their new dream home.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing building inspections? If it is a franchise business, what did you do before you purchased franchise? Are you fully insured? How long will it take before I receive the report? Have you ever had any legal action initiated against your inspection service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can we call you after the inspection? Yes clients are encouraged to call and discuss the report after they receive it.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been performing building inspections for nearly 8 years and to date have not missed a single inspection appointment. We pride ourselves on turning up on time and present in a professional manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer our clients the shortest turnaround time, instant reports from site and nearly 40 years experience in the building industry. Fully insured, and will beat any quote by $25.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typically we would like to know the address of the property, the number of bedrooms and bathrooms. Email address is also required to deliver our premium report straight away.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

This is difficult as in most cases the property to be inspected is not in their possession....and we do everything for our clients.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we are offering a $25 price guarantee for our premium service that is delivered within a 12 hour window. Often quicker if we can get access to the property.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing has always been competitive, as we have been in business for nearly 8 years. We offer the best service for the best reports and we now do it with a $25 price guarantee.

Question 13

How do you normally charge for your service?

Accepted Answer

Normally $595 to $695 however we have a $25 price beating guarantee. We will beat any similar quote by a competitor by $25.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialist Pre purchase inspectors and pest inspectors. We deliver the most informative, detailed reports in the industry. Plenty of photos, simple to understand narratives. We give our clients a clear understanding of the condition of their new prospective purchase.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully insured, and have been in the building industry for nearly 40 years. We check over 350 items and inspect, under the house, above the house and inside the roof for complete peace of mind.

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