Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am current with my Professional Indemnity Insurance. My practice is insured with Fenton Green. My business is also covered in case of any cyber attacks. I am also a member of AFCA.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started my accounting education in Singapore in 1980. I have been a Financial and Management Accountant since 1985 and specialised in Tax since 2003. Customers are happy with how I have assisted them.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Clients are happy when I assist them with JobKeeper Application.Clients are happy when I informed them of their eligibility for Business Boost.

Question 4

What do you like most about your job?

Accepted Answer

Every Client is unique. Solving their problems is an interesting challenge. Most Clients are appreciative when we can help them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you familiar with my type of tax return? How long will you take to do the job? Job Process and Methods of Communication.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer: "I would like to start my own business as a florist" Answer:Is it a hobby or something that they would like to pursue to earn a living? If the answer is yes, I will review their business plans with them, propose to them the right business structure and the tax implications of each business structure and suggest to them how they should keep their records.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

You may like to refer to my customer review on the iACT website: http://www.iact.melbourne I am a sole practitioner. I stay focused on the job and take the job at my capacity to ensure that I understand each client's job in detail. I will take notes and have a checklist for each file. Each file is reviewed before the next tax season.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have been a tax accountant since the year 2003. I started my own practice in January 2013. I have extensive experience in the various types of tax returns. Customer focus, patience, work dedication and efficiency are important for my business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

(1) Where are you at with your tax returns. (2) How do you file your invoices and accounting records. (3) What are your expectations from me.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

(1) Sort the invoices in order of dates. Code the transactions in the bank statements with their invoices. (2) Post the amounts in an excel spreadsheet (if they do not have any in-house system). (3) A brief summary of the business.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Initial 15 minutes free consultation in relation to the work being quoted. This includes Skype, emails or on site meeting. Free Tax Updates if I think it is relevant to the client.

Question 12

What makes your pricing competitive?

Accepted Answer

I am up-to-date with my tax knowledge. I have been in the industry for almost 33 years. I have a network that I could refer to with no cost.

Question 13

How do you normally charge for your service?

Accepted Answer

Bookkeeping Review , BAS - Hourly. Tax Returns - by Type. Business Advisory - Hourly. Capital Gains Tax Advice- Hourly. I could also do a package charge after assessing the whole work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tax Returns (Individual/Small Business Returns/Partnership/Company/Trust and SMSF). Business Structure Advice. Tax Advisory. SMSF Set-Up Advice. Bookkeeping Review/Business Activity Statements. Budgeting and Cash Flow Projection for Small Business Owners.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have an Australian Degree in Economics Majoring in Accounting (1985). I am a CPA. I maintain my skills with Annual Tax Updates/Webinars/Workshops conducted by NTAA &CPA. Certificate IV in Building and Construction with MBAV. I speak Mandarin & Indonesian.

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