Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully licensed and insured. We garrantty our work and we take best effort to accommodate any request by our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started as a part time  cleaner when I was in uni. Loved working with people and helping them. Never left since.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Few weeks earlier I did a tile cleaning. Once I finished the job and packaging my equipment the lady came out and told me " are we leaving? I  said yes and she was saying " you gotta leave the magic stuff or the magic man behind so I can do my tiles again" I thought it was kinda nice and funny.

Question 4

What do you like most about your job?

Accepted Answer

Meeting different people everyday and help them. Most of my job is during and after moving which is very stressful and we love the smile on people face just by taking a little stress of from their shoulder.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If the business and the person has the legal right to operate a business. If they insured? Can they provide tax invoice? Is the price fixed?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long the job will tske? It all depends on the nature of the job. A steam cleaning can take somewhere between 1 to 2 hours, tile cleaning can take upto 4 hours and a vacate will take from 4 to 8 hours.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience, my experience in the industry makes me the trustworthy and reliable. I know how important it is to deliver what I have promised.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because of quality of our job and competitive price. We garrantty our work and we will beat any written quote by 10%.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Total area that needs to be done, how many levels on the premises, is there any particular attention needed to an area, how easy is access and how flexible the customer is with their schedule.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By making sure the area is tidy and all the furniture removed. Be specific about the job. Be upfront of any possible issues.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For the valued oneflare customers we can offer the following  Full house steam clean $65 (upto 35sqm) Full house tiles and grout cleaning  $135 (upto 35sqm)

Question 12

What makes your pricing competitive?

Accepted Answer

Because we worked on fixed rate rather than hourly or per unit customer knows the total cost and it doesn't come in as a surprise for them at the end.

Question 13

How do you normally charge for your service?

Accepted Answer

We quoted on job by job and we like to quoted customer fixed price so they have peace of mind knowing exactly how much it will cost them.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialized in Vacate, and of lease cleaning, steam cleaning and tiles and grout cleaning. Infact we are the industry leader on those fields.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am in the cleaning industry over 10 years and worked in both domestic and various commercial cleaning. I am running my own business for over 5 years now

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