Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured and if you’re unhappy with the job, we will come out and re-clean AND refund your money if you still don’t think we did a good enough job to recommend us to your friends!

Question 2

What do you like most about your job?

Accepted Answer

We’re a happy bunch, and we like to make others happy. Every day, we wage a war on impersonal service and stressed out workdays. We take time to celebrate our successes, of which there are many. Work may be work, but that doesn’t mean we all have to be serious all day. Hugo puts the fun and happiness in professionalism, and we wouldn’t have it any other way.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team is based in Fairlight and we would be more than pleased to be able to get the windows sparkling for a local resident.  A typical single storey house is usually $200 and two storey house around $300. I would be more than happy to drop by to give you a more precise quote.    You may also like to know about our rainy day guarantee...  If it rains within 3 days after your windows are cleaned, and you call in that time period, you get a FREE touch-up on the affected windows.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Hugo is the smart and cheerful team of window cleaners trained to make a difference in your day. We deliver the perfect mix of friendliness, can-do attitude and professionalism.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Will a ladder be required to access many of the windows. What type of windows does your home have? Standard, louvre of small squares (french)?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The dirt on window glass comes mostly from the sorrounding frame. Spending 15 minutes to wash the window frames of your home down with water from the hose will mean that after we have cleaned the windows they will remain clean for much longer.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Get an a instant $10 discount by telling your friends on twitter that you have booked with @hugowindowclean

Question 8

What makes your pricing competitive?

Accepted Answer

We offer a 200% satisfaction guarantee. If you're not happy with our service, we will refund your money or give you one free cleaning! Every time you book, $5 goes to the World Food Programme, the world's leading organization fighting child hunger.

Question 9

How do you normally charge for your service?

Accepted Answer

We offer simple flat-rate pricing based on the size of the home given the number of bedrooms. No surprises.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in window cleaning residential houses and apartments. We also offer housewashing and high pressure washing services.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Anyone can clean a window. But dazzling the customer? That’s where we shine. We make it our business to positively affect the lives of each person we interact with. We see the fruits of our labour in positive feedback from clients, and being named a top 10 "Service Excellence" business for two years running.

Hugo Window Cleaners

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