Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our work is insured for up to 20 million. All work is conducted by a master plumber licensed under the victorian building authority, All my work has a 10-year guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

For 21 years my desire was to be useful and obtain a trade. I owner-built my house in Maribyrnong and saw the variety and stimulation of being a plumber. fortunately, after running my maintenance business, i was employed by master plumbers and after 6 years of school /work established hts plumbing

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One that come to mind is a customer that had a hotwater service that stopped working and had one of the top advertised big plumbing companies come out. They said it was stuffed and $3500 was needed asap. Lucky they rang hts plumbing and it turned out to be a $55 part. The customer was relived.

Question 4

What do you like most about your job?

Accepted Answer

I am genuinely interested in improving the lives and environments with passion. It gives me a thrill to work with people, providing my knowledge and assisting people to fulfill dreams.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for references of recent jobs, Ask are they licensed professionals. Are they insured? How long have you been in business? Why are you a plumber? Do you love what you do? ps We do.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Every person and business is different, we are big on listening and tailoring your needs to your specifics. Most people just want to know. Do I like, trust and am i understood? We take pride in two ears and one mouth.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

It best that whoever you engage has a reputation of trustworthiness. you will find that we have received lots of feedback through facebook, true local and google-my-business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Maribyrnong located and experienced professional plumber offering free advice on how to best tackle your plumbing needs. Check out our reputation, get peace of mind.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If you are engaging in a renovation then if the wall and floors are stripped this makes an assessment of piping possibilities come together. If you have drawn up plans with desired fixtures, this helps. If you have other quotes share this information to compare apples with apples.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A picture is worth a thousand words they say, so a few pics are often useful. Have an idea of what you see, hear feel or even smell to articulate what needs attention. Best to speak with us to guide you how to best contain the situation if urgent.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All our customers are considered friends so we would like to offer as a complement to all new clients a free 20 point safety health check.

Question 12

What makes your pricing competitive?

Accepted Answer

We are transparent and have a minimum charge which is established over the phone or during a courtesy free call out before any work even begins.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per the outcome achieved so you know that it is in our best interest to have you up and running as soon as possible.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in renovations, drain renewals, filtered water and any maintenance issues like burst pipes, tap, toilets and general plumbing.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We love working with diy renovators helping make dreams come to reality. We are fully insured and licensed. We use quality material and the job is done right the first time.

Hts Plumbing

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