Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business has 20 million public liability insurance to you can be sure in the event of an accident you will be covered and at no point will you be left out of pocket

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well honestly I was told to by my father I wanted to be a mechanic but it would seem he knew best as I love my career

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Nothing specific comes to mind but I do love helping out the older community because I see far too many trades take advantage of this portion of the community.

Question 4

What do you like most about your job?

Accepted Answer

Most enjoyable part is taking on a project big or small and exceeding our customers expectations and leaving them happy they made the right decision in trusting HPC Electrical

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are licensed and insured? If they are happy to proved references of past customers, and always question them of there experience.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

If we are licensed and insured? Which we are happy to show copy's of all licenses and insurance papers to ease concerns

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With us being a tight knit business we have strict accountability on each other which proves for a honest transparent company to our customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We at HPC Electrical will provide the solution to your electrical needs. We take pride in exceeding our customers expectations and accept nothing short of perfection.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The more detail you can provide including pictures, descriptions of specific components you prefer will remove more of the guessing game and help us provide you with the most accurate quote

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1 Think hard about what you really want us to do for you, if you change your mind that is excess labor you didn't need to pay for. 2 Think green! Energy saving options are a great way to consistanty save money. 3 Get multiple jobs done at once if possible to save on multiple call outs.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For those who mention this add we are willing to provide a half price home electrical safety inspection, normally priced at $110 this represents great value.

Question 12

What makes your pricing competitive?

Accepted Answer

With the vast range of experience and qualification we possess at HPC Electrical you are receiving the best tradesmen the industry has to offer. Our low company overheads mean we are able to provide this at a competitive price.

Question 13

How do you normally charge for your service?

Accepted Answer

We accept multiple forms of payment, direct deposit, credit/efpos and cash. This is preferred within 7 days of completion unless prior arrangements are made

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have electricians who specialize in domestic/commercial who have the ability to make the impossible happen. Our industrial/ mining team love the bigger projects with engineering and PLC qualifications you can trust we deliver as promised

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 10 years experience in the electrical industry we have the skill the ensure you satisfaction, or mater electrical also has electrical engineering qualifications so nothing is too big for us.

HPC Electrical Pty Ltd

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