Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do have insurance within our company and all the work will guarantee because we have lots of skilled layer. We also provide repair service after the work finish

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

The best thing is the customer understand how boring and tired from our workers, some customers are like to talk to them as a friend but not as a worker.

Question 3

What do you like most about your job?

Accepted Answer

The satisfaction from our client is the best, we will solve the problem with customer all together. Everyone have different idea to build one house, the owner have their right to working with us.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer could not only focus on price, they should ask the company to show their qualification and sample to prove it.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customer always looking for the cheap price, however the price and quality are connected. There are lots of competitor offer the lower price, the customer should not take that kind of risk.In the end they will find out our service is much better than the price.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we will collect and research our material information because we do not want to sell the low quality product to our customers, And we have team training which is necessary to improve our quality.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

As a professional timber flooring company, we do know about the material very well and we offer a competitive price.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

first, how big is the area second, which material they are looking for third, customer's address fourth, when does the project could start

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

first, clean up the area will be helpful to the layer.(But some big furniture we will help to move) second, If the customer could remove their carpet that will help to cut cost.(that is not very hard to remove it) third, check carefully during the job with the layer.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The lowest price ever will be provided to our Oneflare customers! And the after work repair will save their money and time.

Question 11

What makes your pricing competitive?

Accepted Answer

direct material source and reliable long-term worker will make our cost lower. so the price always better to our clients.

Question 12

How do you normally charge for your service?

Accepted Answer

The charge is normally have three steps:deposit, 50% of full amount before the job start and the rest of amount will be taken in the end of job.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our professional team only focus on the timber flooring and our company always searching the best material to our customer.

HOVIN GROUP Pty Ltd

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