Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured for timber pest including pre-purchase inspections and general pest control, licensed with QLD Health and QBCC[formerly BSA]

Question 2

How did you decide to get into your line of work?

Accepted Answer

By accident, a mate rang and said he was doing his pest control license and i should go to. So off to Ithaca tafe i went in 1997 and have been doing this ever since, I enjoy going to different places and meeting people every day

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How is your day going? and then walk with me to any areas of concern and introduce me to the dog

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you phone or email you only deal with me[Richard] and should i get held up on a job with a problem i will always call you and let you know why, I dont want to turn up late to an angry customer just as if your circumstances change you can call me and we can adjust to suit.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Because you will be dealing directly with me(Richard) from start to finnish, no subcontractors or lackies to argue with. When you call i answer the phone.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What and where is the problem/s located and past history depending on the service you require, we may have to move furniture or stored items for access to be thorough, you may have to empty SOME cupboards.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If we are doing a termite barrier treatment you may want to help with the drilling and digging to save some money

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Termite Inspection with thermal imaging camera and written report [inside- outside- roof void] only $190.00 inc gst  valid to November 15/11/15

Question 9

What makes your pricing competitive?

Accepted Answer

Good price with great service and i come back if there is a problem-try me?, i have a loyal repeat customer base after 11 years

Question 10

How do you normally charge for your service?

Accepted Answer

Termite inspection for a average size house is $220.00 inc GST, for every thing else call or email for a quote

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Termite inspections and treatments, Pre-Purchase Timber Pest Inspections[not building inspections as im a pesty not a builder] and all general pest control with warranties

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Houseguard is owned and operated by me(Richard), I started this bussiness 11 years ago when i had had enough of  being a "fix it"(other peoples jobs failing) man working for a large  pest control company,

Houseguard Pest Control

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