Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Horwood antennas is fully insured and all work is guaranteed other wise we would not be still in business

Question 2

How did you decide to get into your line of work?

Accepted Answer

Well I didn't have much choice it was a family business so I grew up with it my life dad started in 1956/7

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes I do it was when digital tv first came in and I was doing a job in Fitzroy surrounded by hi rise buildings and we added a set top box to a lady's tv and she cried because she had never seen tv without ghosting

Question 4

What do you like most about your job?

Accepted Answer

That it's not a chore and I really do like what I do some people ask me if you won tats would you still go to work and I say yes

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a antenna technician or an electrician how many years have you been doing it for and what is your background

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I've just moved into a new house and I cannot get any signal on my tv I say the last person who has lived there has proberly taken the power supply for the amp

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I pride my self on my work and i love what I do meeting different people every day and the reaction you get from people after you finish

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Horwood antennas has been a family run business since 1972 and prides itself on great service and customer satisfaction always

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Most quoting is done at the customer place when you are there you can look at the task at hand and give the customer a onest option

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure you ask around about the person you are about to get out to your place years in business & how this person comes across when you are talking to them

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you ring up and mention that you are a one flare customer we offer you a 10% discount on all services

Question 12

What makes your pricing competitive?

Accepted Answer

We are very competitive on our pricing because we have been in business so long and can pass our savings on to our customers

Question 13

How do you normally charge for your service?

Accepted Answer

We expect cash direct deposit also master card visa and ephos there is a minimum call out fee on most jobs expect quotes which are free

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize all areas of digital comunacations digital antennas wall hung tvs set top boxes extra points foxtel wiring problem solving and home theater

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Stated as a young man helping dad in the family business at the tender age of 12 you carnt buy that experience

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