Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with public liability covered to $10,000,000.00 and we absolutely,100% guarantee our work.  We're not happy unless you are!

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would have to say, making sure you choose a company that is insured and experienced.  You can tell a lot from the customer service you receive.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have police clearances and many recommendations.  Feel free to ask to see our paperwork from the team leader upon arrival.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Horizon Tree Services are fully insured and qualified Arborists.  As well as all aspects of tree work, our customer service is on point.  We recognise that as well as having high standards with our tree work, communication is very important to ensure all jobs run smoothly from start to end.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

With so many variables to consider when quoting a job, it really is important that in most cases the job can be viewed in person.  Clearance, access and weight of the tree are just some of the contributing factors.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Time and access is a big factor.  Ensuring work can start immediately upon arrival is a good start.  Moving vehicles and clearing access ways is always appreciated.

Question 7

What makes your pricing competitive?

Accepted Answer

It is a priority to stay competitive.  Otherwise there is no work!  We consider all elements of the job.  Our team is fully qualified which makes them efficient so time on site is kept to a minimum.

Question 8

How do you normally charge for your service?

Accepted Answer

We like to see a job first hand to ensure we are able to give you the most competitive quote. You will receive a clear, written quote, and should you go ahead with our service, we will agree on a day and time with payment required within 7 days of the job being complete.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

No tree job is too small or too large, though our Arborist does like a good climb in a big tree!

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our fully qualified Arborist has 8 years experience in the industry.  We are fully insured, have police clearances, white card, working with heights qualifications and are on going in our training to ensure we maintain the highest standards.

Horizon Tree Services: Osborne Park

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