Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Under QLD dept of Justice licence requirements all security providers must provide insurance.  We Cary $10,000,000 in public liability insurance.  As a member of ASIAL if as a customer we fail to address or fix any issue related to the service we provided a customer can lodge a complaint with ASIAL who will instruct us to correct the problem or risk action including cancelation of membership which can result in licence suspension.  As a member of ASIAL our customers can be assured that if we do not resolve a problem or complaint ASIAL will insure you the client has the works corrected to insure the customer is looked after.

Question 2

How did you decide to get into your line of work?

Accepted Answer

As an apprentice electrician I would assist installing security systems on weekends.  I found it rewarding to help people stop fearing because of what we could provide.

Question 3

What do you like most about your job?

Accepted Answer

I always want my clients to have a more advanced system for similar price to what my competitors had to offer.  Meeting people from all walks of life, different needs for different people, providing on going support by phone, long after the warranty is finished.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been doing this for ?    Can you prove references of recent work?  What is the warranty period ?  Do you provide a 24hr Service?  Do you hold a current Security Provider licence ?  Do you provide more than one brand of equipment you use?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How can we best protect ourselves ?  I always address that with what do you believe is your biggest threat?  From there I learn where and what to build a system around.  Then everyone has different requirements and needs they want from a system, and then price, I like to provide a range of offers generally this is enough to suit most budgets.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our reputation.  Built on many years of experience, locality and commitment to ensure our clients needs are meet.  As a duly licensed security company and provider strict checks occur daily.  A provider can not have a criminal record or association.  The QLD dept of Justice scans the legal system daily, all operators have been finger printed by QLD POLICE and checked nationally.  Every security company is audited every 3 years to ensure strict compliance requirements are followed.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What services are you looking for?  Cameras, Alarms, Access Control, Alarm Monitoring, if it's for a home, office or requires pre cable services.  The more information provided the better and faster we can provide an accurate quote.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get other quotes always, compare all quotes by making sure items and quantity are the same, warranties are the same, we promise that if a competitor who is duly licensed proves in writing a system using same specification equipment we will beat it by 10%.  We will always consider a price match offer, however that does not mean we can or will better a price.  We promise that within 48 business hours of receiving an order of acceptance of a quote we promise to have it installed.  (Note excludes public holidays).

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% Discount on services** includes, labour and any parts, where we provide Back to Base 24hour Grade A1 monitoring we will provide free annual service of system valued at $120 on annual monitoring rate.  (**Note:  10% discount is not applicable on monitoring services).  Annual back to Base Alarm monitoring is $330 for domestic or $401 on a business.

Question 10

What makes your pricing competitive?

Accepted Answer

Bulk buying power means our customers save, we work on lower margins, higher turn over and usually double the warranties.  We won't compromise quality of equipment for a price.  We do offer price match if you find the same spec equipment we have provided  for less in writing, we look to beat the price by 10%.  We also offer our 48 business hour installation Guarantee.  From time of written acceptance of our quote we will have your system installed.  (Excludes public holidays or weekends).

Question 11

How do you normally charge for your service?

Accepted Answer

New customers require payment on completion.  We accept, Visa and MasterCard and EFTPOS with terminals in all vehicles.  Terms are provided to approved businesses.  Residential clients qualify after we have got to know you.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All forms of Electronic Security, we look to build custom designed systems to suit each application and budget.  As we all know every application is different.  We provide Grade A1 monitoring services including, IP, video confirmation, emergency call stations, GPS Tracking,  general Back to Base Alarms are provided. We specialise in Access Control systems for clubs, clinics and sports providers using proven and accepted equipment.  All our equipment is made in either, UK, Canada, France and Israel.  Our warranties are from 2-5 years on parts and equipment.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Trade qualified Electrician,  system certifications, in telecommunications and cabling, Fiber optic qualifications, network systems.  we are QLD Department of Justice Licensed, member of ASIAL.  Approved vendor to QLD Government including Depart of Education and Training, Smart Services QLD, Disability Services Qld, First Choice Heath and Fitness, Globe Gym Burleigh Waters, Genesis Gym (QLD and NT),  Complete Health Products (Gold Coast)  to name just a few.

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