Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public liability insurance provided by CGU and take pride in what we provide to the customer is of the highest quality and standard. We are registered with Knox city council and maintain all health department requirements.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been interested in food preparation and worked for Myers in the city and later on at Knox City in the restaurant and have also had a lot of experience in hospitals. Food is my passion.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was once doing a wedding in the hills in a private residence in a marquee. The weather started to turn nasty and the heavens opened up. We were serving outside the marquee and had to make a quick alteration to how the guests would have their meal. We arranged for the food to go into the house and organized for the father of the bride sheltered each guest under his golf umbrella through the rain so that all could get their meal rain free.

Question 4

What do you like most about your job?

Accepted Answer

I love the satisfaction it gives me when we see everybody eating with very little chatter and when they come back for seconds we know that the job has been successful. Also the comments that come to us after the meal.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask the service professional that they are considering how long they have been in business and what they will be getting for the money that they are paying for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask our advice on many issues. The hiring of a particular venue that we may recommend, the type of food that can be served especially if there is a menu that they would like that is out of the square that we advertise on the web site.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have always treated my customers the way that I would like to be treated. I would hate to be let down and not skimped by the food and service that was provided.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Uptown catering has been operating for the past 20 years and we have gained a wealth of experience over that time. We listen to the potential clients needs and can tailor a menu to suit your requirements.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things that we require from a customer before we can quote on a job is the number of people that will be attending the function and where it is to be held. We also need to know if the client requires china plates etc. so that our costs can be calculated

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers are able to discuss their requirements with us to plan a menu that is suitable to them and what would be the most cost effective measure to provide those requirements.

Question 11

What makes your pricing competitive?

Accepted Answer

At Uptown Catering we believe that we have the most competitive prices around and can assure customers that we give them value for their money with our food and our service that is second to none.

Question 12

How do you normally charge for your service?

Accepted Answer

We can offer our customers three methods of payment. We accept cheques and cash and also electronic funds transfer. We do not have credit card facilities. We would provide the customer with account details if they wish to pay by EFT.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Uptown catering we pride ourselves in making all our own salads and most of the finger food that we serve is home made. We offer a large selection of desserts and we can tailor a menu to suit your needs.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have had a background in the hospital industry which gave me a good background in infection control and also worked for Myer in the restaurant for eight years and also for another catering company before starting my own business 20 years ago.

Uptown Catering Pty. Ltd

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