Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured through Lexon Insurance. As a law firm, we are legally obliged to have insurance and we take this obligation seriously.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was first exposed to law while completing an IT degree and it was love at first sight... or sound, since it was a university lecture.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have lots of great customer stories but the best are the ones which end with the customer in tears with happiness from relief at the outcome we have achieved for them.

Question 4

What do you like most about your job?

Accepted Answer

There are so many different situations that can lead a person to need our assistance. We therefore love the variety that comes with this job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you worked on a case that is similar to mine and what was the result that you achieved for that person?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: What sort of penalty will I get? A: We will review your charges and will then provide a detailed explanation about possible penalties and what you are likely to receive.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are passionate about traffic and criminal law and this shows itself in the work that we do for our clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We will offer you a fixed fee quote which is all-inclusive. You will never need to worry about receiving any unexpected bills from us. Instead, you will have peace of mind knowing what legal fees to expect from start to finish.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The offence(s) you have been charged with.  The courthouse you will be appearing in.  Whether you want to plead guilty or go to trial.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you want to save money before we start working with you, then can do the following 3 things:  1. Prepare a summary of your own version of events.  2. Prepare any documents you have been given by the police and/or courts.  3. Consider what result you want to achieve.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you mention that you are a Oneflare customer, we will thrown in a free set of steak knives. No, not really. We believe that our prices are already very competitive!

Question 12

What makes your pricing competitive?

Accepted Answer

We actively seek to reduce our overhead costs and expenses so that we can pass these savings on to our clients. This allows us to increase the value that we provide.

Question 13

How do you normally charge for your service?

Accepted Answer

In 99% of cases, we charge fixed fees which cover all the work we will need to do to ensure you get the best results.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in traffic and criminal law which covers a range of offences from DUI/drink driving to serious assault and drug charges.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The lawyers in our team are qualified to appear in any court in Queensland as well as the High Court of Australia.   We are constantly educating ourselves in all areas of traffic and criminal law to ensure our clients get the best outcomes possible.

Harper Finch Lawyers

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